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About the Role

Stripe is seeking a Head of Marketing Operations to lead a critical team, set the direction for marketing operations, solve complex operational and systems challenges, and develop managers and individual contributors. This role is an indispensable partner to peers in Marketing, Sales Development, Product Management, Engineering, Analytics, and Data Science, directly responsible for a global marketing operations team and production specialists.

Responsibilities

Drive excellence in the operations and systems that support inbound and outbound sales, digital marketing channels, and in-person events.
Partner with Demand Generation Systems to build, buy, improve, and support the technology for digital marketing campaigns, in-person events, and sales development.
Ensure accurate lead routing and progression to match sales coverage decisions, demand marketing strategies, and agreed-upon timelines.
Ensure generation and maintenance of sufficient account coverage and quality of sales contacts and marketing database subscribers for sales and marketing outreach.
Ensure production of digital marketing campaigns with velocity and at the highest quality.
Serve as the senior marketing operations voice in cross-functional workstreams with Sales Development, Sales Operations, Revenue, and Regional Marketing teams.
Build, develop, and retain a high-performing marketing operations team.
Set strategic direction, objectives, and key results for the Marketing Operations organization, aligned to broader marketing and Stripe-wide objectives and key results.

Requirements

10+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.).
5+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams.
3+ years of working in a global B2B company with hundreds of marketers and sales development representatives.
Demonstrated ability to design and scale operations organizations, including structuring teams and managing through ambiguity.
Experience leading programs across multiple functional areas simultaneously.
Track record of driving measurable improvements in B2B marketing operations.
Strong cross-functional influence and ability to drive alignment at senior levels across Sales Development, Sales Operations, Revenue, and Regional Marketing.
Strong analytical skills, including the ability to use data to diagnose operational problems, set targets, and evaluate program outcomes.
Ability to build working prototypes and demos with AI to solve marketing operations challenges.
Prior responsibility for launching AI solutions to sales development or marketing teams.

Skills

B2B marketing operations
Revenue operations
Enterprise marketing technology stack
Marketing Automation Platform
CRM
Sales engagement
Company and contact data
People management
Managing managers
Building teams
Managing distributed and global teams
Global B2B company operations
Operations organization design and scaling
Team structuring
Managing through ambiguity
Cross-functional program leadership
Cross-functional influence
Driving alignment
Analytical skills
Data analysis for operational problems
Target setting
Program outcome evaluation
AI prototyping and demos
AI solution launches

Experience Level

10+ years of experience
5+ years of direct people management experience
3+ years of working in a global B2B company

About the Company

Stripe is a financial infrastructure platform for businesses.
Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
This role offers an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.