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About the Role

We are seeking a Change Manager to join our Project Management Office (PMO) within the Membership division. This role is crucial for delivering large-scale, cross-functional transformation initiatives across our Roadside and Membership portfolios, embedding and sustaining change through influence and engagement.

Responsibilities

• Define the scope, approach and level of change management required across multiple concurrent projects
• Develop tailored, end-to-end change strategies and plans aligned to program and project milestones
• Conduct detailed Change Impact Assessments (CIA) and synthesize insights into clear, actionable summaries
• Identify key impacted stakeholder groups and develop targeted interventions to support transition
• Proactively identify change risks, dependencies and resistance points across initiatives
• Design and implement mitigation strategies and action plans throughout the project lifecycle
• Establish and monitor business readiness criteria, identifying gaps and recommending practical actions to ensure readiness
• Develop and execute communication and engagement strategies that build awareness, understanding and buy-in
• Partner with Learning & Development to design and deliver effective training programs
• Implement change champion networks to support large-scale transformation programs
• Define, track and report on key change metrics and adoption indicators including providing regular insights to senior stakeholders to inform decision-making and drive accountability
• Lead change sustainment planning to ensure successful handover and long-term adoption including supporting leaders and teams to embed new behaviours, processes and ways of working
• Build strong, trusted relationships with senior leaders, project sponsors and key stakeholders
• Coach leaders and frontline teams through change, supporting them to lead effectively during periods of transformation
• Develop and produce high-quality change artefacts to support governance, change maturity and project lifecycle requirements while contributing to the ongoing evolution of the PMO’s change management methodology, tools and templates.

Requirements

• 5–7 years’ experience leading end-to-end change across multiple projects/programs (ideally in large or matrixed environments)
• Experience delivering change in agile and/or large-scale transformation environments
• Strong capability across core change activities: impact assessment, readiness planning, risk/resistance management, communications, engagement and training
• Ability to define and track adoption metrics and effectiveness measures, translating insights into action
• Strong stakeholder partnering skills, with confidence influencing and coaching leaders and teams at all levels
• Proven ability to simplify complex change into clear, compelling messaging that drives understanding and adoption
• Comfortable working in ambiguity, managing competing priorities and delivering across multiple workstreams
• Proactive, solutions-focused and highly organised, with a continuous improvement mindset
• Collaborative, adaptable and emotionally intelligent, with the ability to support people through change.

Skills

• Change Management
• Project Management
• Stakeholder Management
• Communication
• Training Development
• Risk Management
• Impact Assessment
• Readiness Planning
• Agile Methodologies

Location

• Sydney CBD
• Sydney Olympic Park

Work Type

• Full-time
• Permanent
• Hybrid

Experience Level

• 5-7 years

Education Level

• Relevant tertiary qualifications (Business, HR, OD)
• Recognised change certification (e.g., Prosci)

Benefits

• Progressive flexibility, leave and well-being benefits
• Travel discounts on SIXT car rental, cruises, and accommodation
• Complimentary myNRMA membership including free Roadside Assistance
• Discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants
• Discounts on a range of NRMA personal insurance products
• Career growth, progression, or relocation opportunities within the NRMA Group

About the Company

• One of Australia’s most trusted brands and proudly member-owned.
• Focuses on people and community.
• Offers legendary Roadside assistance and electric vehicle charging networks.
• Owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruises.
• Aims to keep moving Australia forward.

Equal Opportunity

• We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.
• Welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.