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About the Role

Provides world-class service to physicians, nurses, administrative personnel, and field sales representatives regarding questions related to Allergan’s aesthetic websites. Handles calls involving minor troubleshooting, site navigation, and account migration to Allergan’s brand portal and eCommerce sites.

Responsibilities

• Responsible for provisioning doctors and their staff to use Direct.
• Assist field representatives with onboarding and registration for the eCommerce platform.
• Provide ongoing support for eCommerce-related questions or issues for physicians and their staff.
• Act as a liaison between the customer and IT teams.
• Proactively highlight program benefits and optimize customer benefits for all applicable sites.
• Serve as the first point of contact for technical support requests from Allergan Aesthetics Sales Representatives.
• Provide clear, customer-focused communication regarding issue status, resolution steps, and expected timelines.
• Document incidents, troubleshooting steps, and resolutions accurately in the ticketing system.
• Escalate complex or unresolved issues to the appropriate technical teams.
• Follow standard operating procedures, service-level targets, and security/compliance requirements.
• Identify recurring issues and contribute to process improvements, knowledge base articles, and self-service content.

Requirements

• Demonstrate the ability and skill to meet and maintain all goals.
• Experience working with Microsoft Office Suite.
• Attention to detail.
• Ability to adapt to changing processes.
• Multi-tasking and organizational skills.

Skills

• Microsoft 365
• SAP
• VPN
• MFA
• CRM systems
• Device management tools
• Salesforce

Education Level

• High school diploma
• Associate or bachelor’s degree

About the Company

• At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
• Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
• Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.

Equal Opportunity

• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
• Equal Opportunity Employer/Veterans/Disabled.
• US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
• US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html