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About the Role

Responsible for managing the daily operations of an assigned property in accordance with company policies, lease agreements, and applicable laws. This is a regular, full-time position that reports to the Portfolio Manager. The schedule for this position is Monday through Friday.

Responsibilities

• Provides leadership and mentors Leasing Consultants and/or Customer Support Assistants.
• Promote a positive work environment that encourages collaboration and teamwork.
• Train, coach, and assist new team members with the sales and marketing process and procedures including providing uncompromising customer service and effective selling to both current and prospective residents.
• Assists the Community Manager in all aspects of the property.
• Promote and embody Mosser Company brand at all times.
• Assumes responsibility for the property in the Community Manager’s absence.
• Responds to all sales leads including leads and referrals.
• Promotes the community based on the prospect’s needs through active listening and by providing information to the prospective resident about the property’s availability, pricing, location and amenities.
• This also includes knowledge of the surrounding neighborhood, sister properties and local competition.
• Invites the client to tour the property.
• Cross-sells at sister properties if the community is not a fit for the prospect’s needs.
• Assist in the development and participation of leasing promotional events and activities.
• Employs effective selling techniques to close the sale and utilizes the appropriate marketing materials (e-brochures, etc).
• Obtains necessary contact information from every prospective resident and enters lease traffic data into the online property management system.
• Maintains accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing, apartment availability, lease expirations, square footage and amenities
• Supports the apartment community’s marketing efforts, offering input and suggestions in regards to advertising and promotions.
• Partners with Resident Manager and maintenance staff to ensure community appearance meets company standards and demonstrates curb appeal
• Effectively explains lease provisions and community policies to new and current residents.
• Ensures all move-in activities are complete.
• Conducts move-in walks and new resident orientations.
• Promptly returns resident calls and responds to emails.
• Proactively contacts residents to identify needs and follows up on resident concerns to ensure exceptional customer satisfaction and loyalty.
• Monitors and communicates effectively with maintenance staff to ensure resident needs are met and conducts follow up to ensure very satisfied residents.
• Provides management with apartment status information.
• Effectively communicates with current residents regarding renewals.
• Maintains knowledge and awareness of any issues the resident experienced to effectively negotiate the renewal.
• Serves as a direct contact for residents regarding payment and account inquiries.
• Follows up with the resident on problem resolution as appropriate.
• Assumes greater responsibilities upon learning and applying knowledge of all aspects of property management as well as displaying maturity and good judgement.
• Monitors property trends to prepare for future occupancy needs.
• Analyzes concerns with apartments that are slow to lease and offers recommendations to community Manager.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represents the Company in a professional manner at all times.
• Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, vendors and the public.

Requirements

• High school diploma or equivalent
• Minimum 2 years experience in residential or commercial property management experience or equivalent experience in retail or hospitality
• Excellent computer skills (Excel, Adobe, Outlook)
• Experience with property management and/or accounting software
• Seasoned sales professional with demonstrated success in securing leases and providing leadership to leasing staff.
• Adaptability, multi-tasking, and sound decision making abilities are required
• Must have a valid California driver’s license with reliable transportation
• Must be flexible and comfortable working in the tenderloin neighborhood
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs.
• Must be able to listen and speak clearly on telephone

Skills

• Outstanding written and oral communication skills
• Knowledgeable of San Francisco rent ordinance preferred
• YARDI experience is a plus
• Bilingual in Spanish is a plus
• Strong initiative and problem-solving skills
• Punctuality is essential
• Professional appearance required

Location

• MOSSER 308 Jessie - San Francisco, CA 94103

Work Type

• full-time
• Monday through Friday

Experience Level

• Minimum 2 years experience in residential or commercial property management experience or equivalent experience in retail or hospitality

Education Level

• High school diploma or equivalent

Salary/Compensations

• $26.00 - $30.00 Hourly

About the Company

• Mosser Companies is proud to be an Equal Opportunity Employer (EOE)

Equal Opportunity

• Mosser Companies is proud to be an Equal Opportunity Employer (EOE)