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About the Role

The District Manager is responsible for building and coaching an empowered, committed high performing team to achieve results and drive Jackson Hewitt strategies by providing the most amazing service to our clients and achieving operating excellence. This position has full accountability for financial results including all key metrics and growing the overall brand within the assigned district (20-30 locations). Excellent leadership skills, communication abilities and a passion for excellence will prepare the District Manager for a successful career with Jackson Hewitt.

Responsibilities

Manage the local P&L, recruiting, staffing, scheduling, store set-up, store operations and implementing marketing initiatives.
Ensure the safety/security of company assets, clients, and employees through regular store visits, and training of store standards/compliance with company and government safety standards.
Build a high performing team through recruitment, selection, guidance, training, and development of team members.
Build strong relationships within the local community.
Provide actionable strategies for retention by creating individual development plans; maintain high morale and a high retention rate for top associates.
Act as a coach and mentor to store leadership by using discretion in assessing performance, providing feedback and coaching to improve performance.
Foster an environment where all associates are comfortable expressing their views; create enthusiasm, passion, and a desire to excel.
Set high standards and empower others to achieve.
Manage and develop the Assistant District Manager, and partner with him/her to drive sales and exceptional client service.
Supervise support staff to drive results in the district.
Manage budgeting, forecasting and the P&L.
Identify business opportunities to improve client attraction and retention, improve margin/profitability, accountable for financial targets and cash control and reduce expenses within the district.
Ensure execution of all company branding and operational standards.
Create and/or approve work schedules and timecards.
Monitor Dayforce during all shifts.
Work with Human Resources on any employee relations issues or complaints and training.
Partner with HR Business Partner to investigate, assess, and resolve employee relations matters.
Use company development and performance management tools and processes on a consistent basis.
Maintain relationships with brokers, property managers and landlords.
Coordinate with facilities to determine Capex budget and purchases, contractor and new office build out, design and completion schedules.
Analyze store operating policies, practices and procedures and recommend changes as necessary.
Ensure adherence to all Federal, State and Company compliance regulations.
Accommodate individuals with disabilities to perform essential functions.
Perform other duties, assignments and specific projects as assigned at the discretion of executive management.

Requirements

Must be able to hold an Electronic Filing Identification Number (EFIN).
Reliable transportation, own insurance and a valid driver’s license required.
Ability to stand 8-10 hours per day.
Ability to lift, push or pull up to 40 pounds on a frequent basis.

Skills

Strong leadership skills
Communication abilities
Passion for excellence
Strong interpersonal skills
Ability to lead and engage a team
Ability to create a culture of exceptional client service and operational excellence
Ability to develop strong talent
Excellent communication skills (written and oral)
Solid planning and organizational skills
Strong understanding of the financial aspects of the retail business
Proficiency with Microsoft Office Suite: Word, Excel and PowerPoint

Location

Local travel up to 50% required

Work Type

Flexible work schedule, including weekends and holidays if needed.

Experience Level

Minimum of 3-5 years’ experience in retail management preferred.
Prior multi-unit P & L responsibility (preferred).

Education Level

A Bachelor’s degree preferred.

Salary/Compensations

Competitive salary
Competitive Salary + Bonus

Benefits

Bonus based on performance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Unlimited Days Paid Time Off + 11 Paid Holidays
401k + Match
Medical, Dental, and Vision
Pet Insurance
Company Celebrations and Appreciation Events
Earned Wage Access – access a portion of your earned wages before payday when you need it

About the Company

Fast-paced, innovative culture with an open and collaborative environment
Ample opportunity to develop core and new skillsets and have a stake in your own success
Freedom to create your best work and make a visible impact on the organization
Opportunities for advancement within the organization