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About the Role
The Customer Service Associate handles customer communications, collaborates with internal operations, answers product and order questions, and responds to quotation requests. This role offers learning opportunities about the company's operations and potential growth within the Sales Organization.
Responsibilities
- Communicate with customers via email and phone.
- Respond to quotation requests in a clear, concise, accurate, and timely manner.
- Answer questions related to our product offering.
- Pass along high dollar or high potential requests to our Sales Organization.
- Find solutions to customer requests by identifying products that fit their needs or are close substitutes.
- Communicate with the Warehouse Organization to answer critical questions about customer-impacting work and ensure it gets prioritized.
- Navigate a customer service ticketing system to log and track interactions with customers.
- Accurately tag and capture data within the customer service ticketing system.
- Navigate a cloud-based ERP system to answer customer requests and provide order or product related documentation.
- Work with peers and leadership to evolve processes and technologies that will set the Customer Service organization up for success.
Requirements
- 2-3 years of work experience, ideally within a Sales, Customer Service, or Purchasing Organization.
- Strong understanding of sales operations and systems.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to quickly learn and adapt to new software systems including Customer Service platforms, ERP, Warehouse Management, and Business Intelligence tools.
Skills
- Sales operations
- Customer Service
- Purchasing
- Communication
- Interpersonal skills
- Organizational skills
- Time-management skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Service platforms
- ERP systems
- Warehouse Management systems
- Business Intelligence tools
Experience Level
- 2-3 years
Education Level
- Bachelor’s degree in Business, Supply Chain, or a related field.
Benefits
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Medical, dental, vision, short-term and long-term disability, and life insurance benefits
- Performance-based annual bonus
About the Company
- USA Industrials is a leader in the industrial manufacturing and distribution industry.
- We are positioned for substantial growth with a focus on expanding our manufacturing capabilities and product assortment coupled with a heavy focus on data management, digital marketing, and systems infrastructure.
- We are constantly seeking to improve processes using technology and empower our team members to propose new technologies and solutions.
- Our team consists of highly motivated individuals looking to make a direct impact on the company’s growth and execution of our long-term strategy.
- USA Industrials and its parent company, Newbury Franklin Industrials aim to grow both organically and through acquiring other industrial companies.
- Our family of companies has a presence throughout the US.