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About the Role
As a Senior Relationship Manager, you will drive growth and service excellence for Allianz Engineering Inspection, leading regional teams and managing key client relationships to deliver a first-class inspection service. You will influence strategy, secure new business, and shape long-term customer partnerships.
Responsibilities
- Lead and motivate regional teams to deliver high-quality engineering inspection services.
- Drive the acquisition and retention of profitable inspection business aligned to business plans and regional action plans.
- Build and maintain strong relationships with senior stakeholders across key clients, suppliers, and intermediaries.
- Support and collaborate with the Head of Distribution & Trading and regional teams to secure large-scale, profitable new business.
- Analyze client service delivery, identify improvement opportunities, and implement recommendations across inspection products and services.
- Design and deliver Key Account Management programmes to strengthen client retention and growth.
- Proactively identify and implement cross-selling opportunities across Allianz Commercial and Engineering Compliance Services.
- Coach and support regional technical operations teams to achieve service excellence and business targets.
- Collaborate across underwriting, operations, and customer teams to enhance service efficiency and customer satisfaction.
- Manage administration, reporting, and work allocation to ensure delivery against KPIs and service standards.
Requirements
- Proven experience in account and relationship management within a commercial or engineering environment.
- Strong ability to lead, motivate, and develop high-performing teams.
- Experience working cross-functionally to deliver profitable business growth.
- Excellent organisational skills with the ability to manage multiple priorities and meet KPIs.
- Strong communication and stakeholder management skills, both written and verbal.
- Ability to develop and implement customer and CRM strategies.
- Proficient in Microsoft Excel, PowerPoint, and Word.
- A collaborative approach with a passion for delivering excellent customer outcomes.
Skills
- Account management
- Relationship management
- Team leadership
- Team motivation
- Team development
- Cross-functional collaboration
- Business growth
- Organizational skills
- Priority management
- KPI management
- Communication skills
- Stakeholder management
- Customer strategy development
- CRM strategy development
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Collaborative approach
- Customer outcome focus
- CII qualifications
- CRM qualifications
- Responsible Artificial Intelligence usage
Location
- London
- Manchester
- UK&I
Work Type
- Hybrid
- Flexible working
Experience Level
- Senior
Salary/Compensations
- Circa £60,000 per year
Benefits
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- Discount up to 50% on a range of insurance products
- Retail discounts
- Volunteering days
- Flexible working options
- Global career opportunities
- Career development and training
About the Company
- Allianz Engineering Inspection is a leading provider of inspection services.
- Allianz is the world's number one insurance brand.
- Allianz is a signatory of the ABIs flexible working charter.
- Allianz is committed to fostering building an inclusive, accessible workplace where everyone can thrive.
- Allianz is a Disability Confident employer.
Equal Opportunity
- As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace.
- If you have a disability or long‑term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme.