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About the Role

Under the guidance of the Senior Administrator, Front Desk Operations, the Residence Services Assistant supports the operation of Front Desk services for students during the academic year and conference services during the summer months. This position acts as the main information resource for students, guests, conference guests, and contractors, directing calls, visitors, and contractors to the appropriate place or staff member. Effective communication with various teams is essential to meet service standards. The role involves signing in contractors and guests, verifying residence cards, and distributing mail.

Responsibilities

Supports the operation of Front Desk services for students during the academic year.
Supports conference services during the summer months.
Maintains up-to-date student and guest information using appropriate software applications.
Acts as the main information resource for students, guests, conference guests, and contractors.
Directs calls, visitors, and contractors to the right place or staff person.
Ensures guest and student/guest service standards are met through effective communication with the conference team, residence administrative staff, residence assistants, and maintenance and housekeeping staff.
Signs in contractors and guests.
Ensures residents show their residence card upon entry.
Distributes mail.

Requirements

Minimum of two (2) years of experience in a similar capacity, preferably in a hotel or front desk environment.
Ability to demonstrate excellent interpersonal, listening, and customer service skills.
Ability to work well under pressure while demonstrating confidence and good judgment.
Ability to respond appropriately during an emergency or when dealing with difficult people or situations.
Demonstrated ability to undertake tasks and duties according to procedures and standard processes.
Computer literacy with knowledge of e-mail software and Microsoft Office Suite.
Demonstrated organizational skills and the ability to handle multiple tasks.
Consistent attention to detail.

Skills

Interpersonal skills
Listening skills
Customer service skills
Working under pressure
Confidence
Good judgment
Emergency response
Handling difficult situations
Following procedures
Computer literacy
E-mail software proficiency
Microsoft Office Suite proficiency
Organizational skills
Multitasking
Attention to detail

Location

Lakeshore Campus
North Campus

Work Type

Full-Time Support
Overnight position

Experience Level

Minimum of two (2) years of experience

Education Level

One (1) year certificate or equivalent in Public Relations or Hospitality

Salary/Compensations

Payband C, Salary Range: $26.01 - $30.07, Starting Salary: $26.01

Benefits

An opportunity to be a part of building Humber's future.
Be part of a diverse, hard-working, and supportive team.
Tools and technology that will allow you to succeed at your job.
Amazing perks!

About the Company

At Humber, our career paths open up a world of infinite possibilities for you to explore.
People are at the heart of the Humber experience.
We redefine what it means to be a leader in polytechnic education.
Humber employees are a diverse group of committed, caring and fun-loving people.
We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, here is your opportunity to join our team.
Residence is dedicated to enriching life at Humber by delivering inclusive, innovative, and industry-leading services.
Guided by a commitment to a student-centered experience, we strive to create an environment where every interaction enhances the vibrancy of our community.
With just over 1,750 bed spaces across two campuses and five buildings, our self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer.
We operate 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive.
Within Residence Services, our dedicated team oversees key portfolios: Residence Admissions, Residence Operations, Front Desk & Summer Operations, and Residence Life.
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city.
Humber supports employment equity.
Humber’s diverse workplace also supports Francophone workers and young workers.
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
At Humber Polytechnic, all forms of discrimination and harassment are prohibited.
All employees and applicants have the right to work in an environment that is free from discrimination and harassment.

Equal Opportunity

We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply.
For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify.
Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process.
This document is available in alternate formats upon request.
If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).