Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Floating Assistant Community Manager (ACM) supports the effective management and operations of multiple residential communities. This role assists on-site Community Managers, ensures a positive resident experience, and contributes to property success. The ACM must quickly learn community specifics, and the geographic scope, supervisors, and assignments may change.
Responsibilities
- Assist in the day-to-day operations of multiple properties, ensuring compliance with company policies and procedures.
- Oversee property maintenance, vendor relationships, and service contracts.
- Serve as a point of contact for residents, addressing inquiries and concerns.
- Organize and coordinate community events to foster resident engagement.
- Assist in the leasing process, including property tours, application processing, and lease documentation.
- Collaborate with the marketing team to promote available units and amenities.
- Support financial processes, including rent collection, budget tracking, and expense management.
- Work closely with the accounting department for accurate financial reporting.
- Handle administrative duties such as answering phones, responding to emails, and maintaining records.
- Support the preparation of reports, presentations, and documentation.
- Conduct regular property inspections to ensure company standards and address concerns.
- Stay informed about local, state, and federal regulations related to property management and ensure compliance.
- Assist in implementing policies to maintain a safe and secure environment.
- Participate in training programs and stay updated on industry best practices.
- Support the professional development of on-site property management teams.
- Review all completed move-in files prior to submission to the Community Manager for review and approval (California Only).
Requirements
- 1-3 years minimum of relevant experience demonstrating property management, sales, marketing, and customer service.
- Experience sufficient to manage day-to-day operations, resolve customer complaints, complete financial records, increase sales revenues, and coordinate a team.
- Strong customer service and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Understanding of lease terms and lease enforcement, including collections.
- Excellent communication, conflict resolution, and customer service skills.
- Ability to adapt to different property environments and work independently.
- Must possess all licenses and/or certifications as required by State and Local jurisdictions.
- Must have a valid driver's license to drive a golf cart on property.
- Proficiency in Internet, word processing, spreadsheet, and database management programs.
- Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
- Must be able to physically access all exterior and interior parts of the property and amenities.
- Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
- Rare or occasional travel may be required.
Skills
- Property management
- Sales
- Marketing
- Customer service
- Financial management
- Leasing
- Communication
- Conflict resolution
- Organizational skills
- Multitasking
- Adaptability
- Internet proficiency
- Word processing
- Spreadsheet management
- Database management
- Property management software (Entrata, Yardi, OneSite)
Location
- Multiple properties
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- Bachelor’s degree preferred in Business Management, Real Estate, Hospitality or related field.
Salary/Compensations
- $40.00 - $42.00 per hour
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off (15 days vacation, 4 personal days, 10 sick days, 11 paid holidays).
- Birthday off after 1 year of service.
- Additional vacation accrued with tenure.
- Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave.
- Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
About the Company
- Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
- Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
- Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally.
- Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management.
- Founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
- Core Values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork.
Equal Opportunity
- Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.