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About the Role

The Director, Strategy Advancement provides data-based strategic direction to identify and address business issues and opportunities, offering business intelligence and strategic planning support. This role requires an in-depth understanding of how organization capabilities interrelate across functions or segments. The Director leads initiatives to analyze complex business problems using data, bringing expertise to identify, interpret, and produce recommendations and plans. They ensure policies and procedures align with corporate vision, select, develop, and evaluate personnel, and make decisions related to implementing new programs or projects. This role provides input into the function's strategy. Specifically, the Wellness Director, Strategy Advancement leads the development, design, and execution of Humana's Wellness Rewards and Loyalty Strategy to attract, engage, and retain members while driving behavior change and improved health outcomes. This role serves as the strategic leader for the evolution of Humana's wellness rewards ecosystem, overseeing the design of innovative, member-centric reward programs, engagement models, benefits, incentives, and partnerships. The Director will identify emerging market trends and best practices, translate insights into differentiated program strategies, and develop scalable reward structures. As a key architect of the wellness engagement vision, this leader will champion a loyalty- and rewards-centric mindset, fostering a shared understanding of engagement drivers and establishing a discipline of ongoing measurement, optimization, and performance management. Through strong cross-functional leadership and influence, the Director will align stakeholders across Wellness, Marketing, Digital, Product, Clinical, and Operations teams to design and deliver high-impact programs. As a trusted strategic partner, the Wellness Director, Strategy Advancement will provide thought leadership, strategic guidance, and operational support to accelerate innovation, drive execution, and position Humana as an industry leader in wellness engagement, rewards, and loyalty program design.

Responsibilities

Provides data-based strategic direction to identify and address business issues and opportunities.
Provides business intelligence and strategic planning support for business segments or the company at large.
Leads initiatives to analyze complex business problems and issues using data from internal and external sources.
Brings expertise or identifies subject matter experts in support of multi-functional efforts to identify, interpret, and produce recommendations and plans based on company and external data analysis.
Ensures that policies and procedures align with corporate vision.
Selects, develops, and evaluates personnel ensuring efficient operation of the function.
Implements strategic plans, drives goals and objectives, and improves performance.
Provides input into functions strategy.
Leads the development, design, and execution of Humana's Wellness Rewards and Loyalty Strategy.
Oversees the design of innovative, member-centric reward programs, engagement models, benefits, incentives, and partnerships.
Identifies emerging market trends and best practices.
Translates insights into differentiated program strategies.
Develops scalable reward structures that align member needs with enterprise objectives.
Champions a loyalty- and rewards-centric mindset across the organization.
Establishes a discipline of ongoing measurement, optimization, and performance management.
Aligns stakeholders across Wellness, Marketing, Digital, Product, Clinical, and Operations teams to design and deliver high-impact programs.
Provides thought leadership, strategic guidance, and operational support to accelerate innovation, drive execution, and position Humana as an industry leader in wellness engagement, rewards, and loyalty program design.

Requirements

Bachelor's Degree
8 or more years of technical experience, including reward and/or loyalty program experience in either health care, financial services, travel or hospitality
5 or more years of management experience
Experience with economics of reward programs from liability, expense and ROI contribution
Solid understanding of applicable metrics for measuring and managing customer loyalty and retention
Prior experience leveraging customer insights to define strategies and target outcomes, including research, journey mapping, consumer Data-driven marketing experience, especially to drive engagement, loyalty and program value
Experience with health insurance Sales, Market and Provider interactions
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Excellent communication, negotiation and diplomacy skill, and strong informal influencing skills.
Track record of working cross-functionally; illustrating the ability to lead projects, appropriately exert influence, build consensus/alignment across teams and achieve measurable results without direct authority.
Progressive work experience in the Health Insurance industry
Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and PowerPoint

Skills

Reward program experience
Loyalty program experience
Health care industry
Financial services industry
Travel industry
Hospitality industry
Management
Economics of reward programs
Customer loyalty metrics
Customer retention metrics
Customer insights
Strategy definition
Target outcomes
Research
Journey mapping
Data-driven marketing
Engagement
Loyalty
Program value
Health insurance Sales
Market interactions
Provider interactions
Communication skills
Negotiation skills
Diplomacy skills
Informal influencing skills
Cross-functional work
Project leadership
Consensus building
Alignment building
Microsoft Office Suite (Word, Excel, PowerPoint)

Location

Work at Home

Work Type

Remote
Full-time

Experience Level

8+ years technical experience
5+ years management experience

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

$168,000 - $231,000 per year

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
Short-term disability
Long-term disability
Life insurance

About the Company

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company.
Through its Humana insurance services and its CenterWell healthcare services, Humana makes it easier for millions of people to achieve their best health – delivering the care and service they need, when they need it.
These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.