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About the Role

JLL empowers its people to shape a brighter future for real estate. This role is accountable for developing and implementing comprehensive portfolio strategies across multiple client accounts, anticipating client needs, delivering exceptional performance, and building financial plans that exceed targets. The leader will create and manage high-performing teams, maintain stakeholder alignment, track performance, identify expansion opportunities, and mitigate risks.

Responsibilities

Create and execute comprehensive account plans for each client within the enterprise data center portfolio, aligning objectives across different contract structures and driving high-quality, consistent results.
Drive portfolio growth by articulating JLL's value proposition and identifying expansion opportunities through existing and new product/service offerings tailored to each client's data center operations.
Develop deep understanding of each client's data center strategy and infrastructure roadmap to position JLL as a strategic partner across the portfolio.
Navigate and optimize performance across varied contract models including integrated facility management agreements, technical services contracts, project-based engagements, managed services, and hybrid arrangements.
Participate in new business pursuits, representing the data center vertical and partnering with the solutions development team to develop best-in-class solutions.
Design and implement portfolio-wide performance tracking systems that provide real-time visibility into operational, financial, and client satisfaction metrics across all client accounts.
Establish standardized KPIs and benchmarks across the portfolio while accounting for client-specific requirements, contract variations, and performance drivers unique to different engagement models.
Generate regular portfolio performance reports and executive dashboards that synthesize data center operations, cost efficiency, service quality, and strategic initiatives across multiple clients.
Leverage data analytics to identify trends, optimization opportunities, and areas requiring intervention across the diverse client portfolio.
Compare performance across different contract models to identify best practices and inform future commercial structuring.
Continuously assess the data center services landscape to identify new product offerings that address evolving client needs across the portfolio (e.g., edge computing support, liquid cooling infrastructure).
Build business cases for service expansion that demonstrate ROI and align with each client's objectives around uptime, efficiency, capacity, and cost optimization.
Lead cross-functional teams to pilot, implement, and scale new offerings across the portfolio while ensuring operational readiness.
Identify cross-selling and upselling opportunities within existing client relationships, leveraging success stories from one account to drive expansion in others.
Adapt service offerings to fit various contract structures, from transactional project work to comprehensive managed services arrangements.
Maintain strong alignment with JLL Work Dynamics leadership, account leadership, and corporate functions to ensure portfolio strategy supports broader organizational goals.
Coordinate effectively with JLL's engineering, project management, sustainability, technology, finance, and legal teams to deliver integrated solutions across the diverse client portfolio.
Serve as a voice of the data center portfolio within JLL, communicating client needs, market dynamics, and resource requirements to senior leadership.
Foster collaboration across internal business units to leverage JLL's full capabilities in support of portfolio objectives across different contract types.
Ensure seamless escalation pathways and issue resolution processes between account teams, clients, and corporate support functions.
Partner with commercial and legal teams to optimize contract structures, renewals, and amendments across the portfolio.
Collaborate with delivery and operations teams to ensure consistent service excellence regardless of contractual arrangement.
Proactively identify operational, financial, compliance, and reputational risks across the data center client portfolio and implement mitigation strategies.
Monitor contract compliance across diverse engagement models, ensuring adherence to terms, SLAs, and performance obligations specific to each client agreement.
Ensure business continuity planning, disaster recovery protocols, and crisis management procedures are established and tested for all client engagements.
Implement quality assurance programs and audit mechanisms to maintain consistent service delivery and identify potential issues before they escalate.
Build actionable and measurable career development plans for all direct reports across the portfolio.
Foster a culture of knowledge sharing and operational excellence that elevates performance across the entire client portfolio.
Develop talent with the versatility to serve across different clients and adapt to various contract structures and service delivery models.
Present comprehensive annual account plans that include strategic objectives for each client, client satisfaction results, value-add activities, portfolio-wide expansion targets, and financial projections.
Generate additional revenue through identification and execution of service expansion, scope enhancement, and organic growth opportunities across the client portfolio.
Drive margin improvement through operational efficiencies, standardization of best practices, strategic resource deployment, and optimal contract structuring.
Balance financial performance across different contract models, maximizing profitability in cost-plus arrangements while managing risk in fixed-price engagements.

Requirements

Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience, with demonstrated multi-client account management experience.
Extensive experience managing multiple client relationships simultaneously, including accounts with different contract structures (e.g., IFM agreements, technical services, project delivery, managed services, time-and-materials, fixed-price, cost-plus, and hybrid models).
Track record of hiring, training, and retaining large teams (100+) of specialized talent serving multiple clients in complex service environments.
Demonstrated management of complex portfolio budgets ($50M+ preferred) across multiple clients with proven financial stewardship and revenue growth achievement.
Strong background in portfolio performance management including development of KPI frameworks, reporting systems, and executive dashboards across diverse client organizations.
Experience identifying and implementing new product and service offerings that drive portfolio expansion and client value across different contractual arrangements.
Demonstrated ability to manage internal stakeholder relationships across matrixed organizations and align cross-functional teams toward portfolio objectives.
Proven risk management capabilities including identification, assessment, and mitigation of operational and financial risks across multi-client operations and varied contract types.
Candidates must be authorized to work in the United States without sponsorship.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Skills

Strategic portfolio mindset
Financial acumen
Results driven
Commercially astute
Transformational leadership
Operational expertise
Contract versatility
Data center strategy
Infrastructure roadmap
Facility management
Commercial real estate
Account management
Financial modeling
KPI frameworks
Reporting systems
Executive dashboards
Product and service offerings
Risk management
Business continuity planning
Disaster recovery
Crisis management
Quality assurance
Talent development
Cross-functional team leadership
Contract negotiation
Service delivery models

Location

Remote –Atlanta, GA
Remote –Boston, MA
Remote –Charlotte, NC
Remote –Dallas, TX
Remote –Denver, CO
Remote –Los Angeles, CA
Remote –New York, NY
Remote –San Francisco, CA
Remote –Washington, DC

Work Type

Remote
Full-time

Experience Level

Executive leadership
10+ years

Salary/Compensations

200,000.00 – 275,000.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
Accepting applications on an ongoing basis until candidate identified.
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If you're a current JLL employee, please apply using the Internal Career Site
At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.