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About the Role

The General Manager, Affiliate Facilities is responsible for the strategic oversight, operational performance, and administrative coordination of all affiliate facilities across Canada. This position will report to the Director of Canada and serve as the primary liaison between affiliate locations, sales teams, vendors, and transportation partners to ensure operational efficiency, service level compliance, and cost control. The General Manager will drive consistency across affiliate operations, support facility growth and capacity planning, and implement initiatives that improve service delivery while reducing overall operating expenses.

Responsibilities

Oversee day-to-day operational support for all affiliate facilities across Canada.
Manage and coordinate MD/HD vehicle quoting and dispatch activities for all affiliate locations.
Ensure all trip confirmations, transportation documentation, and related administrative processes are completed accurately and timely.
Monitor affiliate facility performance and identify opportunities to improve operational efficiency and service quality.
Maintain a centralized cost center for all affiliate operations and associated expenses.
Ensure vehicles and lots are accurately assigned and uploaded to the appropriate auction platforms.
Coordinate with facility teams to maintain timely and accurate inventory processing.
Support auction readiness and compliance across all affiliate locations.
Ensure affiliate facilities have adequate supplies, equipment, hardware, and operational resources to meet business demands.
Monitor facility capacity and proactively address resource constraints.
Collaborate with affiliate locations to optimize yard utilization and operational throughput.
Manage vendor relationships and contractual agreements for all affiliate facilities.
Conduct regular meetings, site visits, and performance reviews with affiliate partners.
Foster strong working relationships to ensure alignment with company objectives and operational standards.
Negotiate and support implementation of vendor agreements that improve service levels and reduce costs.
Ensure compliance with established Service Level Agreements (SLAs) across all affiliate facilities.
Serve as the primary liaison between affiliate operations and sales teams.
Address operational challenges that may impact customer service, vehicle processing, or sales performance.
Develop and implement corrective actions to improve SLA performance when necessary.
Drive initiatives to reduce overall CPC towing expenses and affiliate override costs.
Analyze operational and transportation costs to identify savings opportunities.
Evaluate current processes and staffing models to improve efficiency and reduce redundant activities.
Support organizational initiatives that streamline affiliate operations and improve profitability.
Lead sub-haul carrier recruitment efforts in partnership with the U.S. Recruiting Team.
Identify geographic coverage gaps and target recruitment efforts to meet operational needs.
Ensure affiliate yard capacity aligns with business volume requirements and growth projections.
Support onboarding and integration of new affiliate partners and transportation providers.
Provide French-language support for affiliate facilities, vendors, and operational stakeholders as needed.
Facilitate effective communication between English- and French-speaking partners across Canada.

Requirements

Bachelor's degree in Business Administration, Operations Management, Logistics, Supply Chain Management, or a related field; equivalent experience may be considered.
Experience in operations management, transportation, logistics, automotive remarketing, or a related industry.
Experience managing multiple locations, vendors, or affiliate networks.
Strong knowledge of transportation, dispatch, and facility operations.
Proven experience managing budgets and cost-control initiatives.
Fluency in both English and French (written and verbal).
Excellent communication, negotiation, and relationship management skills.
Strong analytical and problem-solving abilities.
Experience in vehicle auction, salvage, remarketing, or automotive logistics environments.
Experience with SLA management and vendor contract administration.
Demonstrated success leading operational improvement and cost-reduction initiatives.

Skills

Operations Management
Transportation
Logistics
Automotive Remarketing
Budget Management
Cost Control
English Fluency
French Fluency
Communication
Negotiation
Relationship Management
Analytical Skills
Problem-Solving
SLA Management
Vendor Contract Administration
Operational Improvement
Cost Reduction

Location

Canada

Work Type

Full-time

Experience Level

Management

Education Level

Bachelor's Degree

Salary/Compensations

$107,759 - $121,264 Annually

About the Company

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world. Copart links vehicle sellers to more than 750,000 buyers in over 190 countries.
We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team.
We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
At Copart, we connect auto buyers and sellers around the world using patented, industry-leading virtual bidding technology.
We invite our employees to share their innovative ideas and bring new products and processes to life.
Every day offers a chance to be an owner at Copart.