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About the Role

The NVIDIA Experience (NVEX) Solutions Engineering team is seeking an experienced software engineer to provide customer support for NVIDIA products like AI Enterprise, Omniverse, and vGPU. You will leverage AI technologies to resolve customer issues, identify solutions, and ensure customer satisfaction. This role requires strong problem-solving and communication skills, with the ability to contribute to multiple projects and improve processes using AI.

Responsibilities

Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
Collaborate with engineering teams on customer issues by providing logs, reproduction steps, and other triage information.
Apply AI to create or update products and support tools.
Take ownership and drive customer issues from inception to resolution.
Document customer interactions to enhance the knowledge base.
Participate in the creation, maintenance, and versioning of documentation for customer support processes and guidelines.
Apply agentic AI skills to solving customer issues and software development.
Perform occasional work on weekends and holidays to support customers.

Requirements

Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
At least 10 years of software engineering experience.
AI/ML expertise.
Professional-level communication skills, including the ability to adjust communication to the audience's technical level and remain calm in negative situations.
Excellent follow-up and organizational skills.
Passion for solving problems.

Skills

Software engineering
Customer support
NVIDIA AI Enterprise
Omniverse
vGPU
Parallel programming
GPU acceleration (e.g., CUDA)
AI
Agentic AI

Location

Remote

Work Type

Full-time

Experience Level

10+ years of software engineering experience
Level 4
Level 5

Education Level

BS in Computer Science, Electrical Engineering, or equivalent experience

Salary/Compensations

168,000 USD - 270,250 USD for Level 4
200,000 USD - 322,000 USD for Level 5

Benefits

Comprehensive benefits package
Equity

About the Company

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.
NVIDIA is tapping into the unlimited potential of AI to define the next era of computing.
NVIDIA's GPU acts as the brains of computers, robots, and self-driving cars.
NVIDIA is considered one of the technology world's most desirable employers.
NVIDIA pioneered accelerated computing.
NVIDIA's AI infrastructure powers global intelligence, transforming every industry.

Equal Opportunity

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer.
We do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.