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About the Role

As a Digital Enablement Advisor, you will be responsible for keeping salesforce running well for the business, supporting user needs, managing the business-side backlog, coordinating with IT, and helping shape the platform roadmap over time. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company.

Responsibilities

• Own day-to-day Salesforce support, troubleshooting, user questions, issue triage, and practical resolution.
• Front-load training and change support for new processes, enhancements, and releases to reduce recurring day-to-day support demand over time.
• Act as a key partner to the Associate Director, supporting execution, prioritization, and delivery across the BI&E mandate.
• Guide and oversee onboarding and offboarding for team members supporting Salesforce, AI, automation, and data-related work.
• Build and support practical automation and low code/no code solutions across Power Automate, Power Apps, Power BI, and Copilot Studio where they improve business processes.

Requirements

• Salesforce ownership mindset
• Ability to build trust with technical and non-technical partners
• Strong ability to coach team members through hands-on delivery
• Ability to create AI agents, automations, reports and dashboards
• 5 years of experience in Salesforce administration, platform support, business enablement, digital transformation and automation

Skills

• Salesforce
• Power Automate
• Power Apps
• Power BI
• Copilot Studio
• AI agents
• Automation
• Reports
• Dashboards

Location

• Toronto
• 26 Wellington Street East

Work Type

• Hybrid

Experience Level

• 5 years of experience

Salary/Compensations

• $100,000 CAD per year

Benefits

• Flexible group insurance
• Competitive pension plan
• Stock purchase plan
• Vacation and wellness/personal development days
• Telemedicine
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products

About the Company

• iA Financial Group is the strength of a company with a human side, with its over 8,000 employees.
• Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
• With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States.
• The secret to our success? Investing in you, one person at a time.
• For over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
• At iA, we’re invested in you.

Equal Opportunity

• At iA Financial Group, we support and celebrate diversity.
• We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
• Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here.
• Someone from our team will be happy to assist you with your needs.
• As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes.
• In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers.
• At iA Financial Group, our differences make us unique.
• We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger.
• Our employees’ wellbeing is our priority.
• We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model.
• As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.