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About the Role

Richemont is a global leader in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories. We are committed to preserving heritage while innovating and designing new products. At Cartier North America, we value diversity and inclusion, believing they foster creativity and excellence. We aim to build a workforce that reflects our diverse clientele and communities.

Responsibilities

• Lead business development for the boutique by creating and developing relationships through all client interactions.
• Drive sales and care service team to consistently achieve or exceed sales targets and KPIs.
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.
• Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities.
• Partner with Boutique leadership and team on CRM efforts such as client outreach, data capture, and repurchase rate.
• Lead and promote networking activities for the boutique team.
• Serve as the point of contact for visiting stylists and press photo shoots in partnership with the PR team.
• Develop Prestige Partnership strategies to increase prestige sales and develop the VIP client strategy.
• Support and partner with sales and care service teams on escalated client matters.
• Determine, communicate, and monitor individual and team KPIs with fellow Boutique Management.
• Collaborate with all Corporate Departments to effectively communicate key messages, business opportunities, and needs.
• Lead and/or delegate boutique projects as needed (inventories, audit preparation, etc.).
• Partner with the Operations Manager to ensure fluidity of operations and support boutique controllable operating expenses.
• Prepare regular sales reporting and analysis, including monthly reports with qualitative analysis for business development.
• Participate in the daily setup and breakdown of the boutique for opening and closing.
• Motivate and support the Boutique staff.
• Communicate strategic brand initiatives by regularly conducting team meetings.
• Educate and inspire the boutique team with Maison knowledge, competitive landscape, and industry news.
• Perform administrative and HR tasks including commission accuracy checks, scheduling, payroll, and overtime management.
• Actively recruit and maintain a talent pipeline.
• Identify training and coaching opportunities for the sales team.
• Lead the performance management process through regularly scheduled individual meetings.
• Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees.
• Uphold Cartier standards and project an approachable and professional image.
• Create a positive and productive boutique environment by leveraging personal and team savoir-faire.

Requirements

• Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed.
• Previous experience with SAP is preferred.
• Strong leadership skills.
• Excellent analytical, organizational, and interpersonal communication skills required.
• Enthusiastic approach with clients and colleagues.
• Entrepreneurial spirit to develop their own business and build long-lasting client relationships.
• Creativity in developing new ways to motivate and develop a team.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Ability to work in a fast-paced, evolving environment.
• Intellectual curiosity and passion for learning.

Skills

• Business development
• Client relationship management
• Sales strategy
• CRM
• Networking
• PR
• Partnership development
• VIP client strategy
• Sales reporting and analysis
• Team motivation
• Performance management
• Recruitment
• Training and coaching
• Administrative tasks
• HR tasks
• SAP experience (preferred)

Location

• United States

Work Type

• Full-time
• Retail hours

Experience Level

• 8-10 years of management, especially in luxury retail or hospitality
• Required experience in managing direct reports

Education Level

• Bachelor’s degree in a business-related field is a plus
• Additional language skills are a plus

Salary/Compensations

• $115 - $140,000, bonus eligible

Benefits

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Life insurance
• Disability benefits
• 401(k) with employer match
• Paid time off
• Wellness reimbursement benefit
• Employee assistance program
• Volunteer days off

About the Company

• Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches and high-end accessories.
• Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.
• At Richemont, We Craft the Future!
• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• We encourage our people to be curious, drive their own career, and dream big.

Equal Opportunity

• At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• We continue to work towards creating a workforce that represents the diversity of our clients and our communities.