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About the Role
The Clinical Support Supervisor oversees daily clinical operations, staff performance, and workflow efficiency across a busy outpatient practice. This role requires strong leadership, excellent communication, and the ability to manage a large team while making independent operational decisions that support patient care and staff success.
Responsibilities
- Supervise all clinical staff (up to 30 MAs) and ensure adequate daily coverage.
- Respond quickly to call-outs and adjust staffing to maintain clinic operations.
- Ensure sufficient staffing for daily schedules, urgent needs, and occasional Saturday clinics.
- Oversee ordering, inventory control, and vaccine/supply readiness.
- Lead onboarding for new hires and provide ongoing training for existing staff.
- Identify issues, troubleshoot processes, and implement improvements.
- Utilize Athena for clinical workflows, reporting, and staff support.
- Create and maintain operational reports using Excel.
- Interview and hire clinical staff in partnership with providers.
- Attend monthly Ops meetings and support other department leaders as needed.
- Coordinate coverage for Saturday urgent care clinics and maintain schedules.
Requirements
- Medical Assistant certificate preferred
- High School Diploma required
- Experience supervising large clinical teams (20+ staff)
- Strong communication, leadership, and problem-solving skills
- Experience with Athena EMR
- Excel reporting proficiency
- Ability to work independently with minimal supervision
- Commitment to delivering exceptional patient care and supporting a positive team culture
Skills
- Athena EMR
- Excel reporting
- Leadership
- Communication
- Problem-solving
Location
- 5625 Eiger Road, Suite 200, Austin, TX 78735
Work Type
- Full-time
- Onsite
Experience Level
- Experience supervising large clinical teams (20+ staff)
Education Level
- Medical Assistant certificate preferred
- High School Diploma required
Benefits
- Medical, dental, and vision insurance
- 401(k)
- Paid Time Off (PTO)
- 7 paid holidays
About the Company
- Millennium Physician Group is one of the largest comprehensive primary care practices in the country, committed to improving the health and well-being of the communities we serve.
- Our team-based approach, patient-centered care model, and dedication to clinical excellence create an environment where both patients and employees thrive.
- Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.