Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Caseware is seeking a Product Manager to join the CPO's Office, responsible for execution across strategic enterprise account relationships and cross-functional initiatives. This role requires high agency, operating with significant autonomy to drive decisions and take ownership of outcomes.

Responsibilities

• Own the strategic relationship for key enterprise accounts, acting as the CPO's forward-deployed product resource on migrations, roadmap negotiations, and escalations.
• Drive Product and Commercial alignment, owning the reconciliation of product prioritization against the roadmap and resolving conflicts in partnership with the CPO and cross-functional leadership.
• Set go-to-market and customer lifecycle strategy for major account segments, owning account-mapping dashboards and using them to drive prioritization decisions.
• Own client escalations end-to-end — diagnosing root cause, aligning stakeholders on a resolution path, and making trade-off decisions.
• Identify gaps in visibility and build tools and dashboards to close them, driving adoption across product and account teams.
• Turn ambiguous, multi-stakeholder input into clear initiatives, epics, and decisions.
• Drive cross-functional alignment across Product, Engineering, Design, and Commercial teams, and push back when priorities don't align.

Requirements

• 3+ years of experience in product management, account/strategic partnership management, or consulting, ideally within SaaS or technology.
• Proven ownership of ambiguous, cross-functional initiatives from discovery through resolution, with minimal oversight.
• Strong executive-level communication skills — comfortable presenting synthesis and recommendations directly to senior leadership.
• Comfort managing multiple senior external stakeholder relationships simultaneously.
• Working familiarity with Jira and Confluence, or equivalent project and documentation tools.
• Comfort working with data to build dashboards or trackers that drive decision-making (Excel proficiency required).
• High agency: identify what needs to happen, move without waiting to be told, and take ownership of outcomes.
• Experience in or exposure to accounting, audit, or other regulated industries is a plus.
• An MBA or equivalent business training is a plus but not required.
• Successful completion of a background check through Certn.co (Identity Verification and Criminal Record Check; Soft Credit Check for Executives and Senior Managers). Candidates in the Netherlands and Germany are excluded from Certn.co background checks.

Skills

• Product Management
• Account Management
• Strategic Partnership Management
• Consulting
• SaaS
• Technology
• Executive-level Communication
• Jira
• Confluence
• Excel
• SQL (a plus)
• BI tools (a plus)
• Accounting (a plus)
• Audit (a plus)
• Regulated Industries (a plus)

Location

• Toronto, ON

Work Type

• Hybrid
• Full-time
• Permanent

Experience Level

• 3+ years

Education Level

• MBA or equivalent business training (a plus)

Salary/Compensations

• $105,000 CAD - $115,000 CAD per year

Benefits

• Discretionary bonus
• Commission
• Health insurance
• Retirement plans
• Flexible work options
• Generous time-off policies

About the Company

• Caseware is a Canadian Fintech company with over 30 years of leadership in the global audit and accounting software industry, serving over 500,000 users in 130 countries.
• The audit and assurance profession is essential and undergoing transformation; accountants need world-class tools to enhance trust, drive efficiency, and elevate their impact.
• Caseware's cutting-edge software products are designed for accounting firms, corporations, and governments, with teams focused on innovation and customer needs.
• With a strategic investment from Hg Capital in 2020, Caseware is in a major growth phase, doubling down on people and products.
• Caseware values 'Many Voices, One Team' and is dedicated to building diverse, equitable, and inclusive teams.

Equal Opportunity

• We welcome and encourage candidates of all backgrounds to apply.
• Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.