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About the Role

We’re looking for a dynamic and service-driven Property Manager who takes pride in creating exceptional resident experiences while driving operational excellence. In this role, you’ll oversee the day-to-day operations of the property, lead a high-performing team, and partner closely with the Director, Residential Operations to support budgeting, performance, and long-term planning. This is a great opportunity to play a key leadership role within a collaborative residential portfolio, with meaningful scope to lead people, processes, and performance.

Responsibilities

Participate in the annual residence planning process, operating budget, variance reporting, and annual marketing and capital plans.
Maximize Net Operating Income (NOI) through effective execution of sales and marketing plans, revenue management, resident service, and cost controls.
Analyze property operations on a daily, weekly, and monthly basis, and respond accordingly to optimize performance.
Monitor property condition, cleanliness, and quality of product and service throughout the residence.
Evaluate and understand resident needs, and strive for continuous resident service improvements.
Plan and coordinate engaging monthly events for residents.
Ensure the residence operates in full compliance with all provincially and federally legislated employment standards guidelines, human rights codes, RTA, AODA, and PIPEDA.
Maintain an open-door policy for all, acting as a liaison between residents, departments, and staff.
Coach, guide, and administer the progressive discipline process with supervisors, ensuring timely and accurate performance evaluations.
Lead department meetings, and develop, implement, and monitor professional people systems, processes, and procedures to maximize resident and associate satisfaction.

Requirements

5+ years of leadership experience in property management, residential rentals, or a related field.
Strong knowledge of the Residential Tenancy Act.
Exceptional customer service and relationship management skills.
Knowledge and hands-on experience with HVAC systems, preventative maintenance programs, delivery of safety training, budgeting, staff scheduling and supplies management.
Working knowledge of safe work practices including but not limited to Occupational Health & Safety Act, WHIMIS, WSIB, sub-contractors and contracted services.
Proficiency in the use of MS Office, Yardi and other related tools.
A collaborative and solutions-driven mindset with the ability to lead teams, manage priorities, and drive operational excellence.

Skills

Property management
Residential rentals
Leadership
Customer service
Relationship management
HVAC systems
Preventative maintenance
Safety training
Budgeting
Staff scheduling
Supplies management
Occupational Health & Safety Act
WHIMIS
WSIB
MS Office
Yardi

Location

Onsite

Work Type

Full-time

Experience Level

5+ years of leadership experience

Salary/Compensations

$80,000 – $100,000 CAD annually, plus discretionary bonus eligibility

Benefits

Core Benefits
Variable Bonus Program
Extended Health Coverage
Maternity Leave Top-Up
Employee Assistance Program (EAP)
Paid Time Off
Professional Growth & Development
Education Reimbursement
Individual Development Program
Employee Rewards & Recognition
Continuous Improvement Initiatives
Service Awards
Rewards Platform
Employee Referral Program
Performance Feedback and Reviews
Birthday Day Off
Company Social Events
Gym Membership Discount
Collaborative Workspace
Flexible Work Environment

About the Company

Shiplake Properties Ltd. is a third-generation family-owned business, constructing urban residences for nearly 80 years.
We own and manage a variety of apartment complexes tailored to different lifestyle needs.
With a focus on innovation, service, and community, we pride ourselves on fostering supportive and dynamic workplaces where employees can grow and thrive.
Shiplake Properties is proud to be Certified™ by Great Place To Work®, the global authority on workplace culture, employee experience and leadership behaviour, based on what employees say.
Great Place to Work® Certification™ is recognized worldwide and is the global benchmark for identifying and distinguishing outstanding employee experience.
As a member of our team, you can expect to be part of an organization that is committed to creating a workplace where you can be both focused and fulfilled.
We are a company that empowers our team members to make a difference through our core values: customer obsession, innovation, operational excellence, and a commitment to long-term thinking.

Equal Opportunity

We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices.
We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work.
We welcome applications from a wide range of qualified candidates, including people with disabilities.
If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.