Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Program Assistant provides administrative and operational support to the Kindezi program, facilitating access to mental health services and supportive perinatal care. This role requires excellent communication skills, relationship-building abilities, and knowledge of community resources. The position also coordinates collaboration among community partners to promote high-quality, coordinated care.

Responsibilities

• Support all operational elements of the program
• Maintain a thorough understanding of ancillary perinatal services
• Receive and respond to new referrals, including enrolling participants and supporting them to navigate barriers to accessing care
• Escalate to, and collaborate with, clinical colleagues and care teams as appropriate
• Outreach by virtual means or in person to identify resource needs, connect participants to those resources, and follow up to confirm the need is met
• Assist in planning, organizing, facilitating, and participating in on-site/community events, clinics, and outreach initiatives
• Support the program/consult with interdisciplinary care teams to support complex members who have resource needs or logistical barriers
• Support program database management, including data entry, entry of survey results, extraction and reports using the Salesforce platform and other electronic health record and/or database
• Assist other program staff in data entry, as needed
• Assist in collecting data, and producing various project-related reports and documents
• Support Program Coordinator with social media content development and creating and scheduling posts
• Develop and maintain a glossary of maternal health terms for the behavioral health team
• Maintain and regularly update a Community Resource Guide
• General filing & recordkeeping/organizing
• Inventory and purchasing of program supplies
• Light correspondence & memos, as assigned
• Some local driving or local travel using public transportation required
• Participate in in-service training and other professional development as assigned
• Other duties as needed to facilitate effective operation of the program

Requirements

• Must be proficient in Microsoft Word, PowerPoint and Excel programs and Google Workspace equivalents
• Must be detail-oriented and organized, think analytically, value accuracy and organization, and readily able to learn additional computer skills
• Strong commitment to the philosophy, goals, & mission of RAMS in providing community-based, culturally competent, and consumer-guided mental health services to the community
• Commitment to engaging in professional development activities such as trainings, continuing education seminars, case conferences, and reviewing up-to-date material
• Strong interpersonal skills and ability to work effectively, function independently, and interact professionally with a diverse, multicultural, and interdisciplinary staff of all levels

Skills

• Excellent communication skills
• Ability to build relationships
• Engage and motivate participants
• Up-to-date knowledge of community resources
• Database management & maintenance
• Database queries and reports
• Salesforce
• Google Workspace
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel

Location

• San Francisco

Work Type

• Full-time

Experience Level

• Associate or Bachelor’s degree preferred
• Experience working with computers and database management & maintenance, database queries and reports: Salesforce and Google Workspace, highly preferred
• Experience working in a non-profit or academic office environment, preferred
• Experience in community behavioral/public health system highly encouraged

Education Level

• High School degree or GED

About the Company

• Richmond Area Multi-Services (RAMS) is a private, non-profit mental health agency committed to advocating for and providing community based, consumer-guided services.
• RAMS offers behavioral health, social, vocational, and educational services to meet the needs of diverse communities.
• The agency is recognized for expertise in providing culturally competent mental health services to the underserved, with expertise in working with the Asian & Pacific Islander and Russian-speaking populations.
• Kindezi provides population focused prevention and early intervention services to under-served and under-represented Black/African American birthing families in San Francisco.
• Kindezi partners with three perinatal mental health and wellness programs to outreach, engage and provide screening/assessment/early intervention services to pregnant and postpartum individuals.