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About the Role

This position plays a critical role in supporting our two Service-to-Sales Representatives, who are currently averaging approximately 70 vehicle sales per month with a goal of reaching 100 per month. Your primary responsibility will be to keep our pipeline full by mining our customer database, following up with customers, and managing CRM activities. This is not a traditional automotive sales position. You will not be meeting customers face-to-face, demonstrating vehicles, negotiating pricing, or closing sales. Instead, you'll work behind the scenes to identify opportunities, engage customers, and help create appointments and qualified opportunities for our Service-to-Sales team.

Responsibilities

Mine CRM and customer database to identify vehicle upgrade opportunities.
Contact customers by phone, text, and email.
Execute follow-up campaigns for existing and previous opportunities.
Keep customer records accurate and up to date within CRM.
Schedule appointments and assist in generating opportunities for Service-to-Sales Representatives.
Support marketing and outreach campaigns.
Work closely with the Service-to-Sales team to ensure no customer opportunities are missed.
Help maintain a consistent follow-up process for hundreds of customer opportunities.

Requirements

Excellent communication skills
Strong organizational and time-management abilities
Comfortable speaking with customers by phone, text, and email
Detail-oriented with solid computer skills
Positive attitude and team-first mentality
Self-motivated and dependable
Ability to manage multiple tasks in a fast-paced environment

Skills

Customer service
Business Development Center (BDC)
Call center
Inside sales
Appointment setting
Automotive dealership experience
Retail or hospitality

Location

Onsite

Work Type

Full-time

Experience Level

Entry-level

Salary/Compensations

$40,000–$60,000 annual earning potential
Performance-based bonuses

Benefits

Paid training
Medical, dental, vision, life, disability insurance
401(k) with company match
Paid vacation and holidays
Career advancement opportunities
A supportive, team-oriented work environment

About the Company

Mohawk Honda is one of the area's most successful and innovative automotive teams.