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About the Role
This opportunity is supported through The Work Study Employment Program, which is designed to provide work opportunities to Fanshawe College full-time post-secondary or post diploma students with a demonstrated financial need. The Customer Service Representative (CSR) at Booster Juice provides high-quality, friendly service to all guests by taking accurate orders, preparing food and beverages to standard, and maintaining cleanliness and organization in the store. CSRs are expected to have a strong knowledge of menu items, deliver great customer service, and support a welcoming, efficient environment. This position may also float to other areas in the Hospitality department to meet staffing needs.
Responsibilities
- Greet every customer and provide an exceptional customer experience.
- Take accurate orders and communicate effectively with the team.
- Guide customers through the menu, make recommendations, and respond to questions.
- Ensure customers are charged correctly and handle payments per procedures.
- Address and resolve customer concerns or complaints professionally.
- Prepare smoothies, food, and beverages according to Booster Juice standards.
- Maintain familiarity with all menu items and specials.
- Follow operational flow and quality assurance standards.
- Follow all health, safety, and sanitation procedures.
- Perform opening/closing duties, daily cleaning tasks, and follow checklists.
- Stock supplies, rotate inventory, and maintain cleanliness of equipment.
- Monitor equipment and report maintenance issues.
- Attend required meetings and training sessions.
- Maintain professional appearance and hygiene; ensure standards are upheld across the team.
- Assist in on-the-job training of new team members as needed.
- Float to other Hospitality operations when required.
- Support store goals for sales and profitability.
- Perform other duties as assigned.
Requirements
- High school diploma or GED required.
- Fanshawe College Work Study eligibility preferred.
- Previous restaurant or café experience an asset.
- Ability to adapt to fluctuating service volumes and work under pressure.
- Willingness to be cross‑trained across all hospitality stations.
- Strong interpersonal and communication skills.
- Knowledge of safe food‑handling, hygiene, and sanitation practices.
- Ability to handle customer concerns professionally and respectfully.
- Basic computer literacy (MS Word, Excel, email).
- Strong work ethic, positive attitude, and professional appearance.
Skills
- Customer service
- Order taking
- Food and beverage preparation
- Menu knowledge
- Communication
- Problem-solving
- Food safety
- Sanitation
- Inventory management
- Basic computer literacy
Location
- Fanshawe College
Work Type
- Temporary Part-Time
- Contract
Experience Level
- Student
Education Level
- High school diploma or GED
- Full-time Fanshawe College student
About the Company
- Booster Juice provides high-quality, friendly service to all guests.
- The Work Study Employment Program is designed to provide work opportunities to Fanshawe College full-time post-secondary or post diploma students with a demonstrated financial need.
- Fanshawe Student Union (FSU) supports students through various programs.