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About the Role

The Koeppel Auto Group is seeking experienced BDC Representatives to handle incoming phone calls and internet requests, schedule appointments, and assist customers with vehicle selection. This role is crucial as the first point of contact for customers and offers a great career opportunity for individuals with automotive or customer service experience.

Responsibilities

• Answer all incoming calls to the department and schedule appointments.
• Answer all internet inquiries to facilitate appointments into the dealership.
• Make phone calls to customers after they have visited the showroom to inquire about their experience.
• Assist customers with vehicle selection and promote model options, value-add products, and services via phone, email, text, or chat.
• Maintain accurate sales documentation in CRM.
• Maintain up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
• Attend all staff meetings, trainings, and educational classes as required.
• Perform other duties as assigned.

Requirements

• Must have a clear, articulate, and pleasant speaking voice.
• Must be a self-starter.
• Must be dependable and report to work every day on time.
• Must be friendly and upbeat and like talking on the phone helping people find answers to their questions.
• Must be able to address and answer customer requests via phone and e-mail.
• Strong organizational skills and the ability to effectively multi-task.
• Excellent follow-up skills.
• Dependable and compliant in following assigned work schedule, which will include evening and Saturday hours.
• Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others.
• Must be a "people person" but still know how to control the conversation.
• Professional appearance and demeanor.
• Must have an excellent attendance record and a commitment to being on time.
• Proficient computer and internet skills.
• Experience a plus but will train the right person.

Skills

• Customer service experience
• Telephone contact experience
• Bilingual communication skills (writing and speaking) a plus
• Excellent telephone skills
• Sales experience a plus (any industry)

Location

• Koeppel Auto Group

Work Type

• 40 Hour Work Week
• Some nights
• Saturdays and/or Sundays are necessary

Experience Level

• Experienced

Salary/Compensations

• $50,000-$80,000/year based upon experience

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family-owned and operated
• Discounts on products and services

About the Company

• Koeppel Auto Group has over 300 employees and believes in cultivating talent from within.
• They seek talented employees who can become future managers.
• Factory training is offered to qualified employees seeking certification in sales, service, or parts.
• Each Koeppel location is like a small city that requires dedicated workers of varying skills and experience levels.
• Family-owned and operated.

Equal Opportunity

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.