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About the Role

The Customer Service Representative (CSR) – Nest is a dynamic, multi-functional role responsible for delivering exceptional customer service and supporting operations in both back of house (BOH) and front of house (FOH) areas, including cashier, food preparation, and dishwashing. This entry-level position upholds Fanshawe Student Union’s high standards for food quality, sanitation, teamwork, and guest experience while adapting to a fast-paced hospitality environment.

Responsibilities

Provide friendly, prompt, and professional service to all guests.
Take accurate orders and communicate effectively with kitchen staff.
Operate point of sale equipment and process debit, credit, and cash transactions.
Follow all cash handling and balancing procedures.
Prepare food items according to recipes, portion standards, and food safety requirements.
Support grill operations, kitchen prep, and station specific menu production.
Maintain familiarity with menu items, specials, and allergen information.
Follow safe food handling, hygiene, and temperature control procedures.
Clean and sanitize dishes, utensils, equipment, and kitchen tools.
Operate dishwashing equipment safely and efficiently.
Support kitchen cleanliness, waste management, and recycling procedures.
Maintain cleanliness according to daily routines and hygiene standards.
Float between Hospitality locations to meet staffing needs.
Assist with training new staff when required.
Attend scheduled meetings and training sessions.
Perform other duties as assigned.

Requirements

High school diploma or GED required.
Fanshawe College Work Study eligibility preferred.
Previous restaurant or café experience an asset.
Ability to adapt to fluctuating service volumes and work under pressure.
Willingness to be cross trained across all hospitality stations.
Strong interpersonal and communication skills.
Knowledge of safe food handling, hygiene, and sanitation practices.
Ability to handle customer concerns professionally and respectfully.
Basic computer literacy (MS Word, Excel, email).
Strong work ethic, positive attitude, and professional appearance.

Skills

Customer Service
Cash Handling
Food Preparation
Dishwashing
Teamwork
Communication Skills
Safe Food Handling
Hygiene
Sanitation Practices
Basic Computer Literacy

Location

Fanshawe College

Work Type

Temporary Part-Time
Up to 20 hours of work per week

Experience Level

Entry Level

Education Level

High school diploma or GED

About the Company

The Work Study Employment Program is designed to provide work opportunities to Fanshawe College full-time post-secondary or post diploma students with a demonstrated financial need.
Successful candidates may be asked to apply to the Work Study Employment Program. The Work Study Employment Program will help Fanshawe Student Union financially to employ students over the summer, fall, and winter term.