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About the Role

Provide intensive, individually tailored and strength-based case planning services to high risk families referred through Erie County Department of Social Services during non-traditional hours, including weekends and evenings.

Responsibilities

• Engage families in-home face-to-face and/or phone contact for a minimum of 1 hour per day to implement and support ongoing progress of the case plan.
• Assess for safety and well-being of all family members through face-to-face and phone contact.
• Address any immediate safety or elevated risk concerns identified during contact.
• Ensure accurate, thorough, and timely completion and submission of progress notes detailing families' identified goals and outcomes related to safety, permanency, and well-being within 48 hours of contact.
• Support the use of effective, culturally competent, trauma-informed techniques and interventions with parents/caretakers and children/youth to enhance family safety, permanency, and overall well-being.
• Provide crisis support to families and communicate with agency staff as needed.
• Occasionally provide transportation of children and families.
• Actively participate in required meetings and training opportunities.
• Perform other duties as assigned.

Requirements

• Must have excellent communication and customer service skills.
• Ability to multi-task and be detail-oriented.
• Ability to work independently and be an enthusiastic team player.
• Ability to work effectively with clients, staff, families, and community contacts.
• Ability to work non-traditional hours, including weekends and evenings.
• Valid New York State driver's license and adequate auto insurance.

Skills

• Communication
• Customer service
• Multi-tasking
• Detail-oriented
• Independent work
• Teamwork
• Effective client interaction
• Effective staff interaction
• Effective family interaction
• Effective community contact interaction
• Culturally competent techniques
• Trauma-informed techniques

Location

• Erie County

Work Type

• Per diem
• Non-traditional hours
• Weekend work
• Evening work

Experience Level

• 1 year experience with Master's Degree
• 4 years experience with Bachelor's Degree

Education Level

• Bachelor's Degree in a human services related field
• Master's Degree in a human services related field

Salary/Compensations

• $21.00 per hour

Benefits

• Flexible working options
• Remote working options
• Wellness programs
• Healthy lifestyle incentives
• Employee assistance programs

About the Company

• Gateway Longview’s Behavioral Health & Preventive Services programs support children and youth ages birth-21 years struggling with behavioral, social, and emotional challenges.
• Gateway Longview is committed to championing the principles of anti-racism, justice, and equity.
• Gateway Longview welcomes prospective employees from diverse cultures and backgrounds.
• Gateway Longview aims to have a leadership and workforce that is reflective of the communities they work in partnership with.
• Gateway Longview has a strong investment in developing future leaders through trainings, advancement opportunities, and a formal leadership pipeline.

Equal Opportunity

• Gateway Longview is an equal opportunity employer.
• An EEO/AA Agency
• We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.