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About the Role

The Regional Manager is accountable for the financial, physical, and cultural health of every community in their area, and for holding their on-site team accountable to the same standard. This is a P&L-minded, numbers-driven leadership seat.

Responsibilities

• Own the operational, financial, and cultural performance of the assigned Manufactured Community and RV Resort portfolio.
• Be accountable for the financial, physical, and cultural health of every community within the assigned portfolio.
• Hold Community Managers and on-site teams accountable for achieving company standards and performance expectations.
• Take ownership of underperforming communities by identifying issues, implementing solutions, and driving measurable improvement.
• Drive Financial Integrity by managing NOI performance, budget adherence, delinquency control, and Capex planning.
• Maintain Physical Standards by ensuring a "Disneyland" community appearance standard through quarterly inspections and Facility Standard Reviews.
• Lead People Leadership initiatives, including hiring, training, conducting weekly manager meetings, completing annual performance reviews, and holding teams accountable to established goals.
• Foster an exceptional Resident & Community Experience through weekly resident activities, resident relations, feedback management, and timely response to resident concerns.
• Ensure Policy & Process compliance by documenting, implementing, and enforcing MH Operations policies, manuals, and operating handbooks.
• Monitor and manage weekly scorecard metrics across every community.
• Establish 3–5 quarterly goals aligned with scorecard performance gaps or company priorities.
• Develop and execute improvement initiatives such as reducing delinquency, completing Capex planning, or documenting and implementing operational processes.
• Review scorecard performance and quarterly goals each week with the VP of Operations.

Requirements

• 5+ years of business operations experience
• Comfortable operating in a detail-oriented, deadline-driven, metrics-first environment
• General knowledge of property maintenance

Skills

• Leadership: Sets clear expectations, inspects what they expect, develops the bench beneath them.
• Strategic Thinking: Reads the numbers before they read the room; adjusts strategy based on trend, not instinct.
• Communication: Delivers company direction clearly; surfaces bad news early, not late.
• Problem-Solving: Owns root cause, not just symptom management.
• Operational Excellence: Runs a tight, standardized, replicable operation across every community in the portfolio.

Location

• National

Work Type

• Full-time

Experience Level

• 75% travel tolerance

Education Level

• Bachelor's degree, or an equivalent combination of education and experience

Salary/Compensations

• $85,000 starting base salary
• Up to 30% annual performance bonus

Benefits

• Medical, Dental, and Vision Insurance
• Employer Paid Life Insurance
• Voluntary STD, LTD, Accidental, and Critical Illness
• PTO and 11 Paid Holidays
• 401k & 401k Matching
• Working in an inclusive community
• Complimentary stay at our resorts

About the Company

• Roberts Resorts & Communities operates nationally and is growing by the day.
• At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams.
• Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families.
• If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Equal Opportunity

• Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity.
• We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.
• Diversity is our strength.
• We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging.
• We empower individuals to reach their full potential and contribute their best.
• Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.