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About the Role

The Private Wealth Client Service and Operations Sr. Associate supports Private Wealth advisors and their high-net-worth clients by delivering a seamless, white-glove experience through new client onboarding, business processing, ongoing account support, and operational execution. This role serves as the primary liaison between advisors, clients, and the firm's outsourced Client Operations team, managing the high-net-worth case pipeline from submission through completion.

Responsibilities

Own the end-to-end management of the high-net-worth client case pipeline, ensuring timely progression.
Oversee the setup of new Private Wealth client accounts and provide business processing support for life insurance, annuity, and premium finance transactions.
Review applications for accuracy and completeness, proactively resolving missing information, documentation, or signatures.
Coordinate with outsourced teams and third-party providers to facilitate timely case completion and transaction posting.
Escalate complex or time-sensitive cases as needed.
Serve as the primary point of contact for Private Wealth advisors and clients, providing proactive communication and status updates.
Deliver a white-glove client experience by supporting relationship reviews, preparing client materials, consolidating statements, coordinating gifts, and managing service requests.
Build trusted relationships with advisors and clients through responsive communication, operational expertise, and exceptional service.
Maintain accurate client records and real-time case documentation within Salesforce and other systems of record.
Administer Salesforce Gateway account synchronization, DocuSign workflows, and support monthly RC posting.
Manage Private Wealth projections and reporting.
Identify opportunities to improve operational processes, documentation, and workflow efficiencies.
Gather advisor and client feedback and recommend service enhancements.

Requirements

3+ years of experience in financial services operations, client services, private wealth, or a registered investment advisor (RIA) environment.
Experience supporting high-net-worth clients preferred.
Proven ability to manage multiple client cases and priorities simultaneously while maintaining exceptional attention to detail and accuracy.
Strong organizational, problem-solving, and decision-making skills.
Ability to anticipate issues and proactively drive cases to resolution.
Excellent written and verbal communication skills.
Demonstrated commitment to delivering a high-touch, white-glove client experience with a strong sense of ownership and accountability.
High level of professionalism, integrity, discretion, and sound judgment when handling confidential client information.
Continuous improvement mindset with the ability to identify process enhancements.
Employees are expected to comply with all company policies, including the Code of Conduct, confidentiality requirements, Employee Handbook, and all applicable federal, state, and local laws and regulations.

Skills

Salesforce
Black Diamond
DocuSign
Microsoft Office
RightCapital or similar financial planning platforms preferred
Professionalism
Integrity
Discretion
Accountability
Organizational skills
Time-management skills
Written communication
Verbal communication
Teamwork
Judgment
Confidentiality
Attention to detail
Quality assurance

Location

Austin, TX 78746

Work Type

Onsite

Experience Level

Experienced

Education Level

Bachelor's degree in Business, Finance, or a related field preferred, or an equivalent combination of education and experience.

About the Company

49 Financial is a values-based financial services firm committed to developing and empowering the next generation of financial advisors.
Through a focus on growth, integrity, and service, the firm works to simplify lives and deliver meaningful financial planning solutions to clients nationwide.
The firm operates in a collaborative, team-oriented environment guided by the belief that Two Are Better Than One.
Grounded in the core values of Teamwork, Gratitude, Loyalty, Excellence, and Authenticity, headquarters and field teams work together to support long-term advisor growth, professional development, and client success.

Equal Opportunity

49 Financial is an equal opportunity employer committed to fostering a diverse and inclusive workplace, free from discrimination and harassment.
We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, marital status, veteran status, disability, or any other protected status.
We value diversity of thought and background and strive to create an environment where all employees are respected and provided with opportunities to succeed.
We encourage individuals of all backgrounds to apply for employment opportunities with us.