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About the Role
Sunwing Vacations Group is seeking a Group Sales Agent for its WestJet Vacations brand to act as the first point of contact for travel agents, deliver exceptional service, build customer loyalty, and generate new sales by accurately quoting group travel packages, offering product recommendations, and sharing promotional information within set deadlines. The position reports to the Director, Group Sales.
Responsibilities
- Respond promptly and professionally to inbound calls on the Groups Queue line.
- Identify customer needs, offer solutions, and escalate issues when necessary.
- Assist with product/service inquiries and manage booking system updates.
- Meet call performance KPIs (e.g., call volume, hold time, handling time).
- Accurately cost and issue group quotes using provided tools and guidelines.
- Return quotes within 24–48 hours and request additional info as needed.
- Prioritize quotes to improve conversion rates and maintain KPI targets.
- Refer custom excursion requests to the Sunwing Experiences team.
- Attend all assigned training sessions and complete SmarterU courses.
- Stay current on product knowledge, promotions, policies, and procedures.
- Organize and maintain quick-reference materials for efficiency.
- Perform other duties as assigned.
Requirements
- Minimum 1 year of experience in telephone sales, customer service, or a related field.
- Post-secondary travel related education is an asset.
- Excellent administration skills and PC Skills (MS Office, Excel, PPT, etc.).
- Excellent customer service and communication abilities and enjoys working directly with customers.
- TICO certification is required and can be obtained after being hired.
- Experience with TTS and Sabre is an asset.
- Must be very organized, with a strong ability to multitask and work well under pressure while maintaining professional communications in all settings.
Skills
- Telephone sales
- Customer service
- Administration
- MS Office
- Excel
- PPT
- Communication
- Organization
- Multitasking
- Working under pressure
- Professional communication
- TTS
- Sabre
Location
- Toronto
- Calgary
Work Type
- Hybrid
- Remote
Experience Level
- Minimum 1 year of experience
Education Level
- Post-secondary travel related education
Benefits
- Hybrid Work Opportunities
- Goodlife Corporate Discount
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price!
- Opportunity to give back through our social responsibility initiatives
About the Company
- Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings.
- Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.
Equal Opportunity
- Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.
- We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.
- Our approach is for holistic opportunities to help employees Be EPIC and Be Well.
- Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
- We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca