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About the Role

This role leads end-user technology training, develops knowledge resources, and enhances IT communications and service delivery. It drives Microsoft 365 adoption, supports onboarding training, builds and maintains knowledge bases, manages intranet content, and delivers proactive user education. The ideal candidate is an excellent communicator and quick learner who excels at synthesizing technical information from subject matter experts and translating it into clear, user-friendly training, documentation, and guidance for non-technical audiences.

Responsibilities

Deliver Microsoft 365 and general IT training during employee onboarding.
Develop quick reference guides, training materials, and knowledge base articles.
Host Office Hours and Lunch & Learn sessions in person and via Microsoft Teams.
Maintain and update IT SharePoint and intranet sites.
Review service desk tickets to identify recurring issues and create proactive training materials.
Develop and distribute IT announcements, newsletters, and cybersecurity bulletins/guidance.
Support integration of ITSM tools (e.g., Jira) with training resources.
Track mandatory training compliance and reporting.
Assist in developing AI chatbot solutions for common IT issues.

Requirements

Excellent communicator and quick learner.
Ability to synthesize technical information from subject matter experts.
Ability to translate technical information into clear, user-friendly training, documentation, and guidance for non-technical audiences.
Strong analytical, facilitation, and communication skills to bridge IT and end-users effectively.

Skills

Microsoft 365
IT training
Knowledge management
Communication
Facilitation
Analytical skills
SharePoint
Intranet management
ITSM tools (e.g., Jira)
AI chatbot development

Location

Kings Point, NY

Work Type

Onsite
Situational remote work

About the Company

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world.
Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services.
We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities.
Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.

Equal Opportunity

SAIC is an Equal Opportunity Employer.