Customer Service Representative (CSR) - Hospitality at Fanshawe Student Union | CA | Rezi

Customer Service Representative (CSR) - Hospitality at Fanshawe Student Union

Customer Service Representative (CSR) - Hospitality

Fanshawe Student Union · CA

2 weeks ago

Customer Service Representative (CSR) - Hospitality

Fanshawe Student Union · CA

15 days ago
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About the Role

This entry-level position supports operations across several food service areas, including cashier, food preparation, and catering. The role upholds high standards for food quality, sanitation, teamwork, and guest experience in a fast-paced hospitality environment.

Responsibilities

  • Provide friendly, prompt, and professional service to all guests.
  • Take accurate orders and communicate effectively with kitchen staff.
  • Operate point-of-sale equipment and process debit, credit, and cash transactions.
  • Follow all cash-handling and balancing procedures.
  • Prepare food items according to recipes, portion standards, and food safety requirements.
  • Support grill operations, kitchen prep, and station-specific menu production.
  • Maintain familiarity with menu items, specials, and allergen information.
  • Follow safe food-handling, hygiene, and temperature-control procedures.
  • Set up, operate, and close assigned food stations.
  • Assemble menu items quickly, accurately, and consistently.
  • Restock products, rotate inventory, and maintain cleanliness.
  • Assist with setup, service, and teardown for catered events.
  • Provide professional food and beverage service for meetings, functions, and special events.
  • Ensure smooth event execution and an excellent guest experience.
  • Clean and sanitize dishes, utensils, equipment, and kitchen tools.
  • Operate dishwashing equipment safely and efficiently.
  • Support kitchen cleanliness, waste management, and recycling procedures.
  • Maintain cleanliness according to daily routines and hygiene standards.
  • Float between Hospitality locations to meet staffing needs.
  • Assist with training new staff when required.
  • Attend scheduled meetings and training sessions.
  • Perform other duties as assigned.

Requirements

  • High school diploma or GED required.
  • Fanshawe College Work Study eligibility preferred.
  • Previous restaurant or café experience an asset.
  • Ability to adapt to fluctuating service volumes and work under pressure.
  • Willingness to be cross-trained across all hospitality stations.
  • Strong interpersonal and communication skills.
  • Knowledge of safe food-handling, hygiene, and sanitation practices.
  • Ability to handle customer concerns professionally and respectfully.
  • Basic computer literacy (MS Word, Excel, email).
  • Strong work ethic, positive attitude, and professional appearance.

Skills

  • Customer Service
  • Cash Handling
  • Food Preparation
  • Food Safety
  • Sanitation
  • Teamwork
  • Communication
  • Interpersonal Skills
  • Basic Computer Literacy

Location

  • Fanshawe College

Work Type

  • Contract
  • Temporary
  • Part-Time

Experience Level

  • Entry Level

Education Level

  • High school diploma or GED

About the Company

  • The Work Study Employment Program is designed to provide work opportunities to Fanshawe College full-time post-secondary or post diploma students with a demonstrated financial need.
  • The Work Study Employment Program will help Fanshawe Student Union financially to employ students over the summer, fall, and winter term.