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About the Role
Lead and support technical programs that help customer-facing teams work more effectively, driving programs from planning through delivery. Partner closely with team leads, subject matter experts, and stakeholders to bring structure and clarity to moderately complex, cross-team initiatives.
Responsibilities
- Drive delivery of cross-team programs supporting Technical Solutions teams, coordinating stakeholders, dependencies, and timelines.
- Partner with team leads, subject matter experts, and stakeholders to translate program goals into actionable plans, documenting scope, timeline, and quality expectations.
- Establish and maintain program management fundamentals, including project trackers, status updates, and risk logs.
- Identify unclear or incomplete requirements and bring structure to ambiguous problems, escalating when necessary.
- Use data to track progress, surface risks, and guide decisions, adjusting plans as circumstances change.
- Apply AI tools to streamline program management workflows and identify opportunities for process improvement.
- Communicate program status, risks, and impact clearly to diverse stakeholders, adapting messages for technical and non-technical audiences.
- Identify opportunities to improve program and process efficiency.
Requirements
- 3-5 years of experience leading technical programs in a SaaS or technical environment, ideally including cross-team or cross-functional initiatives.
- Experience supporting customer-facing or technical support functions is a plus.
- Comfortable driving moderately complex, cross-team initiatives independently.
- Solid foundation in project scoping, timeline management, and risk management.
- PMP, Agile training, or equivalent certification preferred.
- Tracks progress against established metrics and uses data to guide decisions, report status, and identify risks early.
- Able to convey project status and ideas concisely to a range of audiences, adapting the level of detail as needed.
- Builds trust through consistent delivery and works constructively across teams to resolve differing viewpoints and unblock progress.
- Able to identify unclear requirements, ask the right questions, and bring structure to partially-defined problems.
- Uses AI tools confidently in day-to-day program work and can evaluate where AI can be responsibly and effectively applied to improve program processes.
- Developing skill in giving constructive, empathetic feedback.
- May support the onboarding or mentorship of newer team members.
Skills
- Program Management
- Technical Programs
- SaaS
- Cross-team initiatives
- Cross-functional initiatives
- Customer-facing support
- Technical support
- Project scoping
- Timeline management
- Risk management
- Data analysis
- Communication
- Collaboration
- Problem-solving
- AI tools
- Feedback delivery
- Mentorship
Location
- Datadog
Work Type
- Hybrid
Experience Level
- 3-5 years
Education Level
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent industry experience.
Salary/Compensations
- $116,000—$145,000 USD
Benefits
- Generous and competitive benefits package
- New hire stock equity (RSUs)
- Employee stock purchase plan
- Continuous career development and pathing opportunities
- Best in breed onboarding
- Friendly and inclusive workplace culture
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- 401(k) plan and match
- Paid time off
- Fitness reimbursements
- Discounted employee stock purchase plan
About the Company
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity
- Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Datadog endeavors to make our Careers Page accessible to all users.
- If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form.
- This form is for accommodation requests only and cannot be used to inquire about the status of applications.