Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Oversee operations for multiple locations, ensuring service, execution, and team performance meet high standards. Lead with purpose, drive consistency, and cultivate a people-first culture rooted in excellence and innovation. This role requires a seasoned leader skilled in scaling systems, leading teams, and delivering consistent results in a fast-paced, modern food environment.

Responsibilities

• Lead and hold Managers accountable across your market, ensuring the full customer journey aligns with brand standards and commitment to clean, elevated service.
• Build and lead a high-performing team of managers and service professionals, fostering a culture of accountability, support, and continuous growth.
• Oversee staffing operations, including hiring, onboarding, scheduling, performance management, labor compliance, and documentation, partnering with HR.
• Develop, implement, and maintain operating procedures and service standards for consistency, hospitality, and operational excellence.
• Ensure seamless coordination between departments and locations, driving consistency, timing, and efficiency throughout the order fulfillment process.
• Utilize customer feedback, delivery platform data, and internal reporting tools to drive performance, troubleshoot issues, and improve processes.
• Uphold high standards for aesthetic, cleanliness, professionalism, and thoughtful service in all market locations.
• Own market-level KPIs including customer satisfaction, order accuracy, labor efficiency, and team productivity, using data to inform decisions.

Requirements

• 3-5 years of experience leading restaurant or service operations in multi-unit, high-performance environments.
• Proven track record in building and developing strong teams and scaling operations.
• Deep understanding of operational systems, compliance, and process excellence.
• Strong knowledge of HR best practices and labor law compliance.
• Experience with delivery-first or digital food concepts is a plus.
• Strong analytical and financial acumen, including labor planning and budget oversight.
• Passion for clean, high-quality food and modern hospitality.
• Exceptional communication, leadership, and coaching skills.

Skills

• Mult-unit Leadership
• Team Performance & Culture
• HR & Staff Management
• Standards & Training
• Operational Execution
• Tech-Enabled Service
• Brand Representation
• Metrics & Accountability
• Communication
• Leadership
• Coaching
• Analytical
• Financial Acumen

Location

• Multiple locations across a market

Work Type

• Full-time

Experience Level

• 3-5 years

Benefits

• Competitive salary and benefits package
• Bonus potential
• Medical, Dental and Vision insurance
• Paid time off
• 401k match
• Annual cell phone reimbursement
• Employee discount

About the Company

• goop kitchen is an upscale fast-casual concept, founded by Gwyneth Paltrow in 2021, serving real, clean, and delicious food made-to-order.
• The brand focuses on thoughtfully sourced ingredients and chef-driven menus designed primarily for delivery and takeout.