Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Field Service Specialist provides support for Epson Professional Imaging, Industrial, and Commercial products, focusing on repair, usability, serviceability, installation, training, and configuration to ensure high customer satisfaction and minimize downtime. This role also supports pre and post-launch activities and builds positive business relationships with customers.

Responsibilities

• Analyze product failures and make repairs to return equipment to production status via telephone and/or on-site.
• Make recommendations for improved equipment performance.
• Document and submit service/repair activity.
• Return parts to warehouse as necessary.
• Inform customers of equipment supply items requiring replenishment.
• Perform research and assigned special projects.
• Perform product installations and conduct operator equipment production and maintenance training.
• Deliver service training to service vendors and partners.
• Apply electromechanical, printing, and color theory, including RIPs and ICC Profiles, to install, troubleshoot, and repair equipment.
• Identify and resolve potential customer dissatisfaction issues or escalate as necessary.
• Perform special research/projects as requested by Service management.
• Assist with the creation of Installation, Service, and Support documentation.
• Provide hardware, software, configuration, and networking support via telephone, email, chat, and on-site.
• Perform phone, email, and chat duties as assigned.
• Perform customer site evaluations and product installations.

Requirements

• Requires more than 50% travel, often on short notice (next business day service).
• Support customers in the Austin and San Antonio areas as well as other areas as assigned.
• Provide service training to dealers and other service partners.
• Ability to troubleshoot computer hardware and software problems.
• Ability to organize and write technical reports.
• Ability to read and understand product specifications and manuals.

Skills

• RIP and ICC Profile experience
• Field/on-site repair experience

Location

• Remote (Austin or San Antonio area)

Work Type

• Remote
• Full-time

Experience Level

• 5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products.

Education Level

• Completion of a 2-year program at a community college, technical or commercial school, or equivalent experience.

Salary/Compensations

• USD $75,275 to $94,099 per year

Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date.
• Generous paid time off, including sick time, vacation, and holidays.
• Income protection plans, including life insurance and short-term and long-term disability programs paid by the company.
• 401K plan with company matching.
• Educational reimbursement.
• Employee assistance program (EAP).
• Adoption assistance.
• Employee discounts.

About the Company

• Epson America, Inc. is a company where dedicated professionals support each other and are passionate about their work.

Equal Opportunity

• Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.