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About the Role

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Responsibilities

• Ensure the highest levels of safety.
• Adapt and respond to different types of customer-facing scenarios with a "People-First" demeanor.
• Serve with optimism and positivity.
• Engage directly with customers through outstanding interpersonal skills, good judgment, and the ability to resolve issues with understanding, compassion, and grace.
• Influence customer loyalty through excellent service.
• Represent United with pride and distinction.
• Be available for global assignments 24/7, including nights, weekends, holidays, and extended hours.
• Fulfill reserve assignments on short notice and be away from base for days at a time.
• Work independently as well as part of a team.
• Travel the world, explore new cultures, and craft memorable experiences for every customer.
• Serve and/or sell food and beverages (including alcohol) in a diligent and professional manner.
• Complete an evacuation drill in the water (pool) during training.
• Serve and/or sell food and beverages (including alcohol) in a diligent and professional manner.

Requirements

• Be 21 years of age or older at time of application.
• Have a high school graduate or GED; 2 or more years of college preferred.
• Have at least one year of customer service experience in the service industry (such as retail, hospitality, food, teaching/education, aviation, social service).
• Be able to speak in a clear, concise, and organized manner, loudly enough to be heard in an emergency.
• Be able to speak, read, write, and understand English fluently.
• Be able to hear all types and ranges of sound.
• Effectively communicate in the event of high-stress situations such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence.
• Maintain a professional appearance, excellent grooming standards, and willingness to follow uniform, hair, tattoo, and piercing guidelines.
• Tattoos are NOT permitted on the head, hands, fingers, or neck (including back of neck and on, in, or behind the ear).
• Visible tattoos may not be larger than a credit card / employee badge (3.5 inches long x 2.24 inches wide) or must be covered with standard uniform pieces.
• Visible tattoos must not be offensive (violent, obscene, sexual, racist or contain objectionable content or any imagery that includes weapons).
• Decorative covers, adornments and/or jewelry on teeth or in the mouth are not permitted.
• Be able to proficiently operate electronic devices (phones, tablets, laptops, etc.) for the completion of required tasks.
• Must possess a valid passport prior to application with 12 months validity remaining prior to its expiration.
• Currently possess valid U.S. passport book or foreign passport book with applicable visas and eligibility to travel globally without restrictions.
• Passport book must be in good condition and have at least 12 months of remaining validity at the time of application along with two consecutive blank pages.
• Be able to travel to and from all countries United serves without any restrictions.
• Be able to enter and exit destinations as a working crew member, not as passengers.
• Be able to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (such as luggage to overhead bin or window exit), and push and pull beverage cart (up to 250 lbs.).
• Be able to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach and hold (simultaneous), without shoes on, in order to operate all necessary equipment, machinery, and doors.
• Be able to sit in an assigned jump seat with seatbelt and shoulder harness fastened.
• Must be legally authorized to work in the United States.
• Must be willing and able to work a flexible schedule in support of United’s 24/7 operation (must be available to work weekdays, weekends, holidays, etc. on scheduled/reserve days).
• Must be willing to complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
• Must be able to pass DOT/FAA pre-employment and randomized drug screens.
• Must be able to pass a 10-year background check, including criminal background history.
• Must, with or without reasonable accommodation, meet hearing and vision requirements as established by the Federal Aviation Administration and United Airlines, including not having hearing loss on audiometry in better ear greater than 40 dB when losses at 500, 1000, and 2000 Hz are averaged; and, each eye must be 20/40 or better corrected for both far and near vision.

Skills

• Second language fluency such as Arabic, Chinese (Cantonese and Mandarin), Dutch, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Portuguese, Spanish and Tagalog are used at United and are an asset.
• Proficiency in a second language highly desirable.

Location

• Houston, TX

Work Type

• Full-time
• Onsite

Experience Level

• Entry Level

Education Level

• High school graduate or GED
• 2 or more years of college preferred

Salary/Compensations

• Starting hourly flight pay of $38.21/hour
• Top of base scale at $100.13/hour by 2030
• Annual base pay increases through 2030
• Seniority-based pay increases
• Additional compensation for language skills, lead positions, and international trips.
• Starting rate for this role is $37.10.
• Bonus eligible position (i.e. profit sharing).

Benefits

• Travel Privileges: Fly around the world on United and bring your loved ones!
• Outstanding Benefits: 401(k), health/dental/vision insurance and an Employee Assistance Plan for you and your family.
• Paid time off for sick and vacation.
• Competitive benefits, including medical, dental, and vision insurance, 401(k), vacation, and sick time.
• Flight privileges: you, your family, and your friends can fly anywhere in the world on a stand-by status.
• United offers free uniforms, luggage, and inclusive uniform standards where our employees feel welcome to be their authentic selves at work.
• During training, United provides a $140/week stipend, along with accommodations, and two meals provided per day.
• Successful training graduates will receive a $1,000 bonus.
• Competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges (subject to the respective collective bargaining agreement).

About the Company

• United has over 30,000 active flight attendants.
• We are the largest airline in the world with the most expansive network, industry-leading pay, and we are growing faster than we have ever grown.
• With the unique ability to see the world while working, it’s no surprise that flight attendant jobs are highly desired.
• We do not require special schooling or a college degree for this job and you will be fully trained by United.
• Your United journey begins with the best Flight Attendant training in the industry!
• You will spend 6.5 weeks attending Initial Training in Houston, TX.
• Here you will learn United’s safety and service standards.
• During training, you will be assigned your base in one of our seven hubs in Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles, or one of our other flight attendant base locations (relocation funds not provided).
• Following the successful completion of training and after attending base orientation in your assigned location, you will be officially welcome as a full-time United employee.
• United puts safety and cleanliness at the forefront of the travel experience for employees and customers.

Equal Opportunity

• United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com