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About the Role

Serve as the frontline defense during emerging incidents by monitoring systems, executing SOPs, and applying analytical tradecraft to maintain operational resilience across the region.

Responsibilities

• Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents.
• Triage incidents and execute standard operating procedures (SOPs) through accurate documentation, coordination, and information validation.
• Conduct initial fact-finding and source validation to distinguish signal from noise, providing clear operational context to support timely escalation.
• Escalate issues exceeding thresholds to management with structured, decision-ready information.
• Conduct disciplined shift handovers to ensure seamless continuous operations.
• Participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness and workflows.

Requirements

• Demonstrated capability in a GSOC, ROC, SOC, or comparable 24/7 operations or incident response environment.
• Working knowledge of incident triage, escalation protocols, and operational playbooks under pressure.
• Exceptional written and verbal communication skills to deliver clear, structured operational context to leaders and cross-functional partners.
• Ability to assess information quality, track ongoing global events, and perform consistently with high attention to detail across rotating shifts.
• Comfort working across monitoring dashboards, ticketing systems, and communication platforms.
• Flexibility to work rotating shifts as part of a 24/7 global operations model.
• Experience using open-source tools and publicly available information to validate events and support situational awareness.

Skills

• Incident Management
• Communication
• Documentation
• Analytical Skills
• Technical Fluency
• OSINT

Location

• London

Work Type

• On-site
• 24/7 operations

Experience Level

• Associate

Education Level

• Bachelor's degree or equivalent professional or military experience

Benefits

• Make a visible impact every day
• Learn fast in an entrepreneurial environment
• Build a career, not just a role
• Deliver together in an inclusive culture

About the Company

• Our mission is to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
• Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
• Together, we’re unlocking new possibilities as one global team.

Equal Opportunity

• We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
• If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.