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About the Role

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Responsibilities

• Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence
• Be the bridge between techs and customers; translate inspections into trusted recommendations
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance (OSHA/EHS)
• Cover the deck when the Store Manager is out; model elite standards on every shift

Requirements

• At least 1–3 years of experience in automotive service management or retail repair leadership
• Strong background in service sales (tires, brakes, maintenance, or mechanical)
• Proven ability to lead a team in a high-volume, fast-paced environment
• Excellent communication and problem-solving skills
• Valid driver’s license + ability to lift 70 lbs (jumping in when needed is part of the job)
• A self-starter who thrives on results, accountability, and growth
• Open availability, including weekends, to lead and support the team during peak business times

Skills

• Service sales (tires, brakes, maintenance, or mechanical)
• Team leadership
• Communication
• Problem-solving
• Inventory management
• Cash handling/POS
• Scheduling
• KPI tracking
• Compliance (OSHA/EHS)

Experience Level

• 1-3 years

Salary/Compensations

• Competitive hourly rate + commission and overtime opportunities

Benefits

• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts
• Referral bonuses
• ASE reimbursement
• Genuine career growth — with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions

About the Company

• For 50+ years, Big Brand has been the trusted name in tires and auto repair.
• Now in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Equal Opportunity

• Big Brand Tire & Service is an Equal Opportunity Employer.
• We celebrate diversity and are committed to a respectful, inclusive workplace.