Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Operations Coordinator plays a vital role in supporting maintenance operations by ensuring the seamless coordination of maintenance requests, vendor scheduling, and project support. This position is essential to keeping a portfolio of properties running efficiently and effectively by streamlining processes and ensuring timely communication with residents and vendors.

Responsibilities

• Manage and prioritize service requests using SightPlan.
• Schedule pre-move-out and final move-out inspections with residents, which may be conducted in person or virtually as needs demand.
• Create purchase orders for vendor services and track vendor-related work orders.
• Schedule vendors for unit turnovers based on inspection findings.
• Monitor unit turnover and maintenance work orders to ensure timely completion.
• Respond to onsite emergencies and coordinate with the onsite team, including providing in-person support and coverage as needed for colleagues at other locations.
• Partner with CMS Project Manager in supporting various asset improvement and preventative maintenance projects.
• Be the Community Management stakeholder of each project.
• Assist in scheduling and granting property access for projects led by Project Execution and sustainability, which can require onsite presence to facilitate.
• Communicate with on-site team and residents in person (or telephonically and virtually when not possible) to confirm work completion, gather feedback, and recommend improvements.
• Assist in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns as needed.
• Other responsibilities as deemed necessary by the company as part of the ordinary course of business.
• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Create, compose, and edit written materials.
• Ensure regular, consistent, and timely attendance.
• Work a five-day workweek that will likely include weekend coverage.
• Perform work primarily at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices.
• Walk and use stairs for prolonged periods of time.
• Travel for occasional meetings and training.
• Make decisions with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Foster positive resident experiences.
• Meet all job requirements and assignments.

Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Ability to work independently and collaboratively in a centralized hub environment.
• Ability to read, write, speak, and understand English.
• Capability to utilize a personal smart device for apps related to property operations and communication.
• Ability to work onsite to complete essential job functions outlined above and as arise in the ordinary course of the job.

Skills

• Organizational skills
• Time management skills
• Customer service skills
• Communication skills
• Detail-focused approach

Location

• Redwood City, California
• SFO 581 Radius

Work Type

• Onsite
• Regular
• Full-time

Experience Level

• Prior experience in customer service or property management is preferred.

Education Level

• High school diploma or equivalent required.
• College degree preferred.

Salary/Compensations

• $26.92 - $31.25 per hour
• Discretionary Annual Bonus program

Benefits

• Medical
• Dental
• Vision
• Paid parental leave
• 401k employer match
• Excellence rewards
• Wellness programs
• 12 paid holidays
• 15 PTO days
• Housing discount of 20%

About the Company

• Essex provides great communities in which to live, work and invest.
• We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams.
• Working at Essex is not a destination. It is a journey where you can confidently build your career.
• Essex Property Trust is an S&P 500 company and a proven leader in West Coast apartments.
• We are committed to the vibrant communities in which we operate, and we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders.
• At Essex, we believe a company focused on diversity, equity, and inclusion (DEI) is the key driver of innovation and collaboration.
• We offer competitive benefits, opportunities to grow your career, and a positive workplace environment in which every employee is empowered to provide a meaningful contribution to our Company’s mission.

Equal Opportunity

• Essex Property Trust is an S&P 500 company and a proven leader in West Coast apartments.
• We are committed to the vibrant communities in which we operate, and we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders.
• At Essex, we believe a company focused on diversity, equity, and inclusion (DEI) is the key driver of innovation and collaboration.
• We offer competitive benefits, opportunities to grow your career, and a positive workplace environment in which every employee is empowered to provide a meaningful contribution to our Company’s mission.