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About the Role

As Director of External Communications, you will be responsible for external communication strategies for Merchant Solutions to strengthen how Fiserv is represented to external audiences across business, media, and industry channels. You will partner with senior leaders, marketing, legal, and business teams to develop clear, timely, and credible messaging that supports reputation, business priorities, and market visibility.

Responsibilities

Lead the strategy, planning, and execution of external communications programs that support business priorities, corporate reputation, and market awareness
Partner with business leaders, marketing, legal, and cross-functional stakeholders to develop messaging, communication plans, and media strategies for key initiatives
Write, edit, and review press releases, media materials, executive messaging, talking points, statements, and other external communications content
Manage proactive and reactive communications related to product announcements, business milestones, thought leadership, issues management, and industry events
Build and maintain media relations strategies that increase relevant coverage, support business objectives, and protect message consistency
Manage and develop a team, set priorities, provide coaching, and drive high-quality execution across communications deliverables
Establish communications goals, measurement approaches, and reporting to evaluate program performance and improve outcomes
Guide message governance, review processes, and stakeholder alignment to ensure communications are accurate, timely, and aligned to the Fiserv brand voice

Requirements

8+ years of experience in external communications, public relations, media relations, corporate communications, or a related field
Experience creating communication strategies, media plans, writing and editing press releases, media material and messaging for business initiatives in complex organizations
Experience partnering with senior leaders and cross-functional stakeholders to manage reputation, issues, and external visibility
Experience using measurable communication methods, including media performance analysis, engagement metrics, and reporting
Bachelor's degree
Experience in payments, financial services, fintech, or a regulated industry
Experience supporting executive visibility, thought leadership, or business-to-business communication programs
Experience with crisis communications, issues management, or communications in a publicly visible environment
Master's degree in Communications, Public Relations, Business, or a related field
Must currently possess valid and unrestricted U.S. work authorization
Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Location

On-site

Work Type

On-site
Full-time

Experience Level

8+ years of experience

Education Level

Bachelor's degree
Master's degree in Communications, Public Relations, Business, or a related field

Salary/Compensations

$114,000.00 - $192,000.00

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental and military leave

About the Company

Fiserv is a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely.
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.
If you want to make an impact on a global scale, come make a difference at Fiserv.
There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people.
If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.