Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

POP MART is seeking an Assistant Store Manager to support its expansion in the United States. This role involves overseeing store operations, ensuring a positive customer and employee experience, and identifying areas for improvement. The Assistant Store Manager will report to the Store Manager and act as a subject matter expert on POP MART's brand and products.

Responsibilities

• Manage a team of Brand Associates, setting expectations, goals, and developing talent.
• Act as the manager on duty, focused on delivering results while enabling a positive customer and employee experience.
• Maintain a clean, organized, and safe store environment.
• Set high store standards that reflect company brand image, values, and culture.
• Serve as a subject matter expert on POP MART's core business information, including characters, products, and company history.
• Support company marketing events such as in-store events, pop-up events, conventions, and new store openings.
• Support the company's RoboShop business as needed and follow up with in-store RoboShop employees and business partners.
• Improve sales performance and meet key performance indicators such as store conversion, units per transaction, dollars per transaction, and store sales trends.
• Drive sales of key products such as Blind boxes, MEGA, and accessories.
• Execute Visual Merchandising and Marketing directives from business partners.
• Install marketing decals, props, set up new merchandising planograms, and set up marketing fixtures.
• Remerchandise the sales floor based on product sell-through or slow-moving product, making strategic decisions.
• Work closely with the Inventory Assistant Store Manager to determine back-of-house and warehouse inventory levels.
• Be responsible for back-of-house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Requirements

• More than 2 years of store leadership experience in retail.
• High level of ethics, values, integrity, and trust.
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
• Ability to adapt to a fast-paced environment and implement new standardization directives.
• Must be 18 years old or older.
• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift).
• Ability to bend, kneel, reach, and climb ladders or step stools safely.
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
• Able to work in a fast-paced environment that may require quick movements and multitasking.
• Ability to work in varying temperature conditions, including stockroom and receiving areas.
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters).

Skills

• Retail industry knowledge, skills, and abilities.
• Confident and comfortable engaging customers to deliver great customer experience.
• Flexibility and ability to effectively prioritize multiple tasks.
• Enjoy learning new things.
• Ability to assist customers.
• Contribute to a strong team culture.

Location

• United States

Work Type

• Full-time
• Flexible hours including nights, weekends, holidays

Experience Level

• Assistant Store Manager

Education Level

• High School Diploma

Benefits

• 401k
• Health insurance
• PTO leave
• Paid sick leave
• Family leave
• On-the-job training
• Career development opportunities

About the Company

• POP MART, founded in 2010, is a leading global company in the trend culture and entertainment industry, centered around IP.
• POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
• The company identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
• As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions.
• Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

• POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.