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About the Role

The Care Manager I (CMI) is responsible for assessing the psychosocial needs of residents and coordinating support services for low-income older adults. This role involves planning, monitoring, and ensuring the provision of quality care to help aging adults and adults with disabilities maintain their quality of life.

Responsibilities

• Conduct comprehensive assessments and on-going re-assessments of residents' psychosocial, physical, mental health, environmental, and spiritual needs.
• Write comprehensive assessments.
• Develop and initiate client-centered Community Living Plans based on assessment information.
• Identify, arrange for, and monitor appropriate community services, utilizing knowledge of Medicare, Medi-Cal, and other entitlement programs.
• Establish and maintain care management relationships with clients and their significant others, offering respect, dignity, and support.
• Provide crisis intervention, advocacy, problem-solving, and therapeutic interventions.
• Meet with clients at least monthly, or more often as needed.
• Review and modify Community Living Plans on an ongoing basis.
• Document all case management activity and identified problems via progress notes within 24 hours.
• Maintain required paperwork and follow a clear, concise, and consistent charting system for continuity of care.
• Educate clients and significant others about resources and train them in case management when possible.
• Establish and maintain open and effective communication with community providers, including physicians and other health care and social service workers.
• Provide appropriate information on client care and program operations while maintaining confidentiality.
• Monitor the quantity and quality of services provided by other involved providers.
• Terminate clients when appropriate, in collaboration with the client, caregiver, and involved services.
• Participate in research studies and data collection as required.
• Participate in and promote Continuous Quality Improvement efforts.
• Attend and actively participate in team and program meetings, contributing to open communication.
• Utilize supervision appropriately, maintaining open communication and providing updates on caseload activity.
• Incorporate ethical standards of the National Association of Social Workers into all interactions.
• Understand and apply regulatory and procedural requirements of Community Living Services and Institute on Aging policies.
• Attend continuing education classes and/or in-service training to enhance knowledge and skills.
• Perform other reasonably related responsibilities as assigned.

Requirements

• One year of experience working with disabled adults and/or frail elderly.
• Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and the frail elderly.
• Exceptional communication and presentation skills relating to the frail elderly, functionally impaired adults, their support systems, and teams of health professionals.
• Demonstrates case management skills and experience in the community health care delivery system.
• Detail-oriented with good problem-solving skills and the ability to prioritize multiple tasks.
• Computer literacy required.
• Ability to lift up to 25 lbs.
• Ability to reach, bend, and walk.
• Five finger manipulation.
• Ability to speak and write English clearly.

Skills

• Case management
• Communication
• Presentation
• Problem-solving
• Prioritization
• Computer literacy
• Medicare knowledge
• Medi-Cal knowledge
• Bilingual (Cantonese, Mandarin, Spanish) highly preferred

Location

• Santa Clara

Work Type

• Full-time

Experience Level

• One year experience

Education Level

• B.A or B.S in Social Work or related field

Salary/Compensations

• $71,797-$85,808

Benefits

• Competitive salaries
• Investment opportunities
• Retirement opportunities
• Outstanding health coverage
• Robust wellness programs
• Additional perks

About the Company

• IOA is at the forefront of revolutionary healthcare models, reshaping how people age in place.
• Our innovative models transform lives, enhance communities, and save healthcare systems millions.
• We strive to question the status-quo and create new, innovative ways to help aging adults and adults with disabilities maintain their quality of life.
• With over 23 programs, we offer multiple ways to aid seniors in maintaining their health, well-being, independence, and community participation.