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About the Role

The Program Manager, Performance & Analytics serves as a strategic leader responsible for performance management, business intelligence, process optimization, and client relationship management. This role combines expertise in data analytics, KPI reporting, process improvement, and stakeholder engagement to ensure excellence in service delivery and alignment with client business objectives. The Program Manager is critical to driving consistency, accountability, and continuous improvement across the account.

Responsibilities

Develop and execute comprehensive business intelligence strategies that translate client objectives into actionable KPI reporting, dashboards, and data visualizations for all account sites and service lines.
Analyze performance metrics and variances to identify trends, recommend corrective actions, and deliver executive-level reporting that demonstrates value and drives operational improvements.
Oversee account technology platforms (SAP, CMMS systems) and collaborate with technical teams to ensure data accuracy, system integration, and seamless migrations during upgrades.
Design and build comprehensive reports and dashboards using SAP BusinessObjects, SAP Analytics Cloud, Power BI, or similar tools to provide stakeholders with actionable intelligence.
Establish "Trusted Advisor" relationships with clients as a subject matter expert, ensuring satisfaction through proactive communication, responsive problem-solving, and strategic partnership.
Partner with client governance structures in a collaborative approach to performance management, supporting forward-thinking strategies and best practice implementation.
Collaborate with governance teams and data stewards to establish quality standards, monitoring procedures, and resolve critical data issues through root cause analysis.
Drive process adherence and compliance while demonstrating agility to meet dynamic business needs, coordinating work between internal and external groups to streamline operations.
Support development of the shared service model, ensuring consistency with vertical-wide initiatives while accommodating account-specific requirements.
Foster team development through knowledge sharing, relationship building, and promotion of industry best practices in business intelligence and data management fields.

Requirements

Bachelor's degree in Engineering, Data Analytics, Information Systems from an accredited university
5-8 years of relevant working experience in performance management, business intelligence, process improvement, or facility management
Experience with maintenance planning, supervising engineer
Proven track record in technology leadership with clients, preferably with CMMS systems such as SAP, Maximo, or Corrigo
Experience in commercial (corporate) real estate, transaction management, project management, or facility management
Outstanding organizational and time management skills with the ability to prioritize, adapt, plan, schedule, and implement effectively
Demonstrated ability to build and maintain trusted advisor relationships with clients
Basic understanding of facility management trades, common repairs, parts, and services
Candidates must be authorized to work in the United States without sponsorship.

Skills

Data analytics
KPI reporting
Process improvement
Stakeholder engagement
SAP BusinessObjects
SAP Analytics Cloud
Power BI
CMMS systems
Lean Six Sigma

Location

Remote –Chicago, IL
Remote –Denver, CO
Remote –Harrisburg, PA
Remote –Houston, TX
Remote –San Francisco, CA

Work Type

Remote
Full-time

Experience Level

5-8 years

Education Level

Bachelor's degree

Salary/Compensations

$130,000.00 – $160,000.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.