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About the Role

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests.
• Verify warranty and service contract coverage.
• Develop estimates by costing materials, supplies, and labor.
• Write repair orders and enter them into the service database system.
• Serve as the communicator and liaison between the customer and technician.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customers informed of service specials, completion times, and service expenses.

Requirements

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence.
• 18 years or older required.
• Drug free workplace.

Skills

• Customer service

Location

• L0353 Howdy Honda

Work Type

• Full-time

Experience Level

• Preferred Service Advisor experience
• Prior automotive technician experience a plus

Education Level

• High school graduate or equivalent

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About the Company

• At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.
• Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
• Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).
• Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.
• With thousands of vehicles and hundreds of locations, the career possibilities are endless.
• Join us as we accelerate towards growth in automotive and beyond!

Equal Opportunity

• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.