Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The CLUB Customer Service Outfitter provides world-class customer service for guests, presenting the benefits of CLUB Membership. This role involves being a product expert, executing account servicing, acquiring new members, and ensuring customer satisfaction.
Responsibilities
- Supports a strong commitment to world-class customer service.
- Ensures a pleasant and productive shopping experience for all customers.
- Proactively greets customers and presents CLUB Membership opportunities.
- Provides current members with unique and exclusive experiences.
- Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
- Demonstrates products to customers.
- Remains knowledgeable of advertised sales.
- Helps meet metric goals and objectives for self and store.
- Keeps CLUB inventory accurate.
- Maintains a clean and organized CLUB Booth.
- Provides full CLUB Member experience including service processes.
- Processes payments, answers account questions, and processes applications.
- Provides daily feedback and reports in a timely and accurate manner.
- Provides peer coaching, recognition, and support as a CLUB advocate and representative.
- Provides service to all areas of the store based on business need.
- Performs tasks and duties under general supervision, using established procedures and innovation.
- Chooses from limited alternatives to resolve problems.
- Makes recommendations to work procedures, policies, and practices.
Requirements
- High school diploma or equivalent experience.
- 0 to 2 Years of Experience.
- Excellent organization skills and attention to details.
- Experience in a customer service environment.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
- Stand and/or walk during shift to assist customers on the sales floor, etc.
- Hear well enough to constantly communicate with others to exchange information.
- Constantly repeat motions that may include the wrists, hands and/or fingers.
- Constantly assess the accuracy, neatness and thoroughness of work assigned.
- Light work that includes lifting and moving objects up to 20 pounds constantly.
- Occasionally ascend or descend ladders, stairs, step stools, etc.
- Occasionally work in noisy environments.
Skills
- Customer service
- Product knowledge
- Account servicing
- Sales
- Customer experience
- Peer coaching
- Regulatory compliance
- Payment processing
- Communication skills
- Organization skills
- Attention to details
- Adaptability
- Self-motivation
- Initiative
Location
- N/A
Work Type
- Part Time
Experience Level
- 0-2 Years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16.00 - $18.75
Benefits
- Discounts on retail merchandise
- Discounts on restaurants
- Discounts on world-class resorts
- Discounts on conservation attractions
- Dental
- Vision
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
About the Company
- Bass Pro Shops is North America’s premier outdoor and conservation company.
- Founded in 1972, the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more.
- In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service.
- Bass Pro Shops also operates White River Marine Group and Big Cedar Lodge.
- Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors.
Equal Opportunity
- Bass Pro Shops is an equal opportunity employer.
- Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
- Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
- If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.