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About the Role

The Commercial Pest Control Lead Specialist will collaborate with the district leadership team to enhance productivity, service quality, and profitability. This role also involves performing Service Specialist duties, managing regular routes, handling additional requests, and supporting open routes. The position requires building strong customer relationships, maintaining high service standards, and participating in team activities and training.

Responsibilities

Work closely with the district leadership team to increase productivity, service quality, and profitability.
Perform responsibilities of a Service Specialist.
Maintain regularly scheduled route responsibilities.
Handle additional work requests.
Assist with open routes.
Build and maintain good customer relations.
Maintain high service standards at all accounts.
Participate in group meetings and account reviews.
Complete independent and group on-going training.
Serve as a coach and mentor for Service Specialists.
Be an interactive member in a team work environment.
May require participating in a rotating on-call schedule for off-hours and weekends.

Requirements

2-3 years of commercial pest control experience.
Must possess a valid, current Pest Control License.
Advanced LOB/PNOL knowledge.
Excellent problem-solving skills.
Self-discipline to work efficiently without direct supervision.
Strong verbal and written communication skills.
Handle high dependency customer service issues.
Must have proficient district level knowledge.
Courteously and effectively interact with a diverse group of coworkers and customers.
Ability to identify and solve problems without direct guidance and provide follow-through with action steps until resolution is reached.
Strong attention to detail and willingness to learn.
Excellent organization and time management skills.
Must have and express a sense of urgency when dealing with client and partner concerns.
Must have excellent verbal and written communication abilities.
Able to work 40+ hours per week including Saturdays as needed.
Must possess a valid driver’s license.

Skills

Pest Control
Customer Service
Problem Solving
Communication
Organization
Time Management
Attention to Detail
Coaching
Mentoring

Location

Remote

Work Type

Full-Time
Part-Time

Experience Level

2-3 years

Salary/Compensations

Hourly: $33.00 - $35.00

Benefits

Benefits start Day 1 for Full-Time Colleagues.
No Waiting Period for benefits.
Professional and Personal Growth opportunities.
Multiple avenues to grow your career.
Training and development programs.
Tuition Reimbursement benefits (for FT Colleagues).
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance.
401(k) retirement plan with company-matching contributions.
Vacation days & sick days.
Company-paid holidays & floating holidays.

About the Company

Proud member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.
Trusted partner to many of the world's leading brands.
Serves consumer and business customers across multiple industries.
Legacy of excellence.
Mission: 'protect people, enhance lives, and preserve the planet.'
A career with the Rentokil family of companies offers professional trajectory filled with opportunity.
World-class team that rewards high performance.
Promotes from within.
Company mindset prioritizes health, safety, and flexibility.
Looking for individuals who want to make a difference where our customers live and work.
Family of companies in North America.
Trusted partner to many leading brands across diverse industries including manufacturing, distribution, retail, food service, and hospitality.
Constantly work to enhance the value and impact of our services.

Equal Opportunity

This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.