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About the Role

Global Payments is seeking an Implementation Specialist to join the Heartland School Solutions team. This role is crucial for helping school districts successfully launch and optimize MySchoolBucks solutions, ensuring seamless and secure payment experiences for schools and families. The position directly influences customer adoption, satisfaction, and long-term success by ensuring accurate, efficient, and confident implementations.

Responsibilities

Lead successful customer implementations that accelerate time-to-value for school districts.
Ensure school districts are positioned to confidently adopt and maximize MySchoolBucks solutions.
Drive exceptional client outcomes by delivering expert guidance and training.
Increase user adoption, strengthen customer confidence, and contribute to long-term client satisfaction and retention.
Build and configure high-quality payment environments for secure, reliable transaction processing.
Support the operational goals of schools and district administrators.
Identify trends, gather customer feedback, and recommend enhancements to improve customer experience and implementation efficiency.
Partner across teams to resolve complex challenges and deliver seamless onboarding experiences.
Support business growth and operational excellence.

Requirements

Experience supporting software implementations, online payment solutions, financial technology, or customer onboarding programs with a track record of delivering positive customer outcomes.
Strong verbal and written communication skills.
Ability to build trust, simplify complex information, and confidently engage customers through virtual and digital channels.
Proven ability to manage multiple priorities while maintaining exceptional attention to detail, accuracy, and accountability in a fast-paced environment.
Demonstrated success working independently and collaboratively across cross-functional teams to solve problems and deliver results.
Experience using customer relationship management (CRM) platforms, such as Salesforce, to manage customer interactions, maintain visibility, and support informed decision-making.

Skills

Project management methodologies
Coordinating customer onboarding or implementation milestones
Accounting principles
Payment processing
K-12 education technology environments
Google Workspace applications
Microsoft Excel
Adobe Acrobat Pro

Location

North America
Europe
Asia Pacific
Latin America

Work Type

Full-time

Experience Level

Mid-level

About the Company

Global Payments makes it possible for millions of people to move money between buyers and sellers using payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Global Payments Inc. is a Fortune 500® company and a member of the S&P 500.
Headquartered in Atlanta, Georgia, we have worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Equal Opportunity

Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.