Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. This role is essential for generating revenue and acting as the primary point of contact for families, ensuring they receive exemplary, personalized service.

Responsibilities

• Prospect for a minimum of 1-2 hours each day
• Obtain referrals from families served
• Network and build community and civic relationships
• Present services to families
• Maintain and track activity levels to ensure productivity
• Respond to client inquiries in a timely, respectful, and professional manner
• Develop an understanding of unique family needs and offer value-based solutions
• Maintain contact with families to ensure satisfaction
• Prepare for appointments and perform procedures with attention to detail
• Resolve customer problems and requests
• Educate families on the benefits of pre-planning
• Collaborate with funeral directors, location managers, and staff to provide seamless service
• Review previous services and contacts to support current needs

Requirements

• High school diploma or equivalent
• Valid driver’s license with an acceptable driving record
• Ability to pass internal presentation certification within thirty days of hire
• Ability to work evenings and weekends as required
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Ability to work up to 12 hours in a day

Skills

• Customer service
• Sales
• Computer literacy
• Empathy
• Communication
• Relationship building

Location

• Toronto, ON, Canada

Work Type

• Full-time

Experience Level

• 1-2 years of customer service or sales industry experience preferred

Education Level

• High school diploma or equivalent
• 1-2 years of college or equivalent education and experience

Salary/Compensations

• First year target: $40,000 - $100,000
• Subsequent years: $100,000 - $150,000+
• Includes hourly rate of $17.60

About the Company

• Service Corporation International (SCI) and its affiliates
• Largest provider of funeral, cemetery, and cremation services in North America
• Operates under the Dignity Memorial brand
• Committed to supporting families during difficult times

Equal Opportunity

• Equal Opportunity Employer, M/F/D/V
• Committed to an inclusive, barrier-free recruitment and selection process
• Provides accessibility options to applicants with disabilities upon request