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About the Role

The Wellbeing Outreach Advisor will work as part of a wider team in Lewisham adult mental health services, providing person-centred, goal-oriented support to improve participants' quality of life. The role focuses on building bridges with harder-to-reach individuals in the community through timely, targeted 1-2-1 support and group workshops, aiming to improve mental health, resilience, and long-term wellbeing.

Responsibilities

Support individuals on a focused, time-limited basis (up to 12 weeks) through one-to-one sessions and group workshops.
Meet service users primarily in community premises across the Lewisham borough.
Undertake risk management assessments and ensure safeguarding of individuals.
Contribute to the ongoing development and empowerment of individuals by leveraging knowledge of local opportunities.
Design and facilitate group workshops in the community.
Communicate effectively with individuals from diverse backgrounds.
Collaborate with local community and mental health services for cohesive outreach support.
Maintain open, honest, and transparent professional relationships.
Forge and maintain relationships with other community agencies.
Share knowledge, skills, and experience within the team while observing confidentiality.
Promote engagement within the community as a key factor in recovery and self-management.
Empower individuals to exercise choice and control through a person-centred service.
Maintain and build upon good working knowledge of IT to progress working practices.
Record and report on activity and outcomes, sharing examples of good practice.
Maintain up-to-date records and share them with individuals.
Promote opportunities for supported individuals to lead in service development.
Support volunteers, including peer supporters.
Raise aspirations and support the growth of this new service.
Increase community engagement and awareness of this new service.
Enable individuals to lead full lives without relying solely on conventional mental health services.
Ensure individuals complete Wellbeing Plans & Safety Plans.
Ensure individuals lead their own journey and have control over their lives.
Treat information relating to people worked with in the strictest confidence, discussing with colleagues only with prior consent unless in cases of risk.
Treat information relating to staff in the strictest confidence and discuss only with senior staff or line manager.
Amend and add to responsibilities as required by future policy changes.

Requirements

Understanding of issues surrounding mental health and factors affecting those experiencing or recovering from mental illness.
Proven skills in managing a busy workload.
Experience of working autonomously.
Ability to plan ahead while retaining capacity for flexible working.
Efficiently maintain appropriate records, including use of information technology.
Willing and able to engage with databases and activity capture systems daily.
Proven ability to build rapport and present a positive image.
Proven ability to build and maintain appropriate, person-centred professional client/worker relationships.
Good, clear, and adaptable communication skills.
Willing and able to maintain free-flowing, transparent communication between worker and person supported.
Experience of working with people from diverse backgrounds.
Understanding of equal opportunities, marginalisation, and social exclusion, including issues surrounding BME, LGBT, and other minority groups.
Knowledge and experience of working with confidentiality.
Experience of working in a fast-paced environment.
Experience of working with individuals on a one-to-one basis.
Able to work in the field, including daily local travel within the borough.
Understanding of the importance of user involvement and leadership.
Good IT skills, including email, internet, word processing, basic Excel, and mobile phone use.
Excellent telephone manner.
Willing and able to learn new systems as needed, including databases.
Good written English and ability to produce written documents to a high standard.
Lived experience of mental health problems.
Experience of working with contact and outcome management databases.
Experience of external-facing communications with other agencies.
Experience of forging community relationships.
Experience of person-centred or personalised support.
Experience or clear understanding of accommodation-based SP if required.
Experience of developing, supporting, or fostering user leadership or involvement opportunities.
Experience of using contact management and activity capture systems.
Advanced skills in word processing, email, and internet.
Knowledge of the personalisation agenda and self-directed support.
Knowledge of local systems related to self-directed support.

Skills

Managing a busy workload
Autonomous working
Planning and flexible working
Record maintenance
IT proficiency
Database and activity capture system engagement
Building rapport
Client/worker relationship management
Communication skills
Working with diverse backgrounds
Understanding of equal opportunities and social exclusion
Confidentiality
Working in a fast-paced environment
One-to-one support
Field work and local travel
User involvement and leadership understanding
IT skills (email, internet, word processing, Excel, mobile phone)
Telephone manner
Learning new systems
Written English
Contact and outcome management databases
External communications
Community relationship building
Person-centred support
User leadership development
Contact management and activity capture systems
Advanced word processing, email, and internet skills
Personalisation agenda and self-directed support knowledge
Local systems for self-directed support knowledge

Location

Lewisham Borough

Work Type

Fixed Term Contract
Full time
In person
Onsite
Outreach delivery

Salary/Compensations

£27,022.60 per annum (basic salary)
£3,630 per annum (geographical allowance)

About the Company

We acknowledge the unique contribution that all Together employees and service users can bring to work of the projects and the organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.
All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against.
All staff has equal access to staff development.
Full details may be found in the Human Resources Policy and Procedure Manual.
Any member of staff who breaches this policy may be subject of grievance and/or disciplinary procedures.

Equal Opportunity

All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against.
All staff has equal access to staff development.