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About the Role
At ETERNO, you will shape the future of outpatient care and ensure our customers have the best experience with our software every day. As a Customer Service Specialist, you are the first point of contact for doctors, practice teams, and partners, contributing with your solution-oriented thinking to ensure our technology functions smoothly. You are close to our customers, understand their needs, and help to continuously improve our products and processes.
Responsibilities
- Act as the first point of contact for users with all questions regarding our software.
- Independently resolve regular service and billing processes using our ticketing system (Zammad), by phone, or via TeamViewer.
- Prepare and confidently conduct training sessions for our users via phone and TeamViewer.
- Prepare complex cases in a structured manner in Zammad for joint resolution with Senior Service Specialists.
- Maintain our internal knowledge base and conscientiously document found solutions.
- Forward valuable customer feedback directly to continuously improve our service standards.
Requirements
- Completed vocational training or professional experience in a practice, MVZ, or outpatient setting (e.g., as MFA, medical assistant, or from a comparable field).
- Basic understanding of billing processes in the outpatient sector.
- Quick comprehension of new software.
- Ideally, experience with ticketing systems (like Zammad) or remote support tools (like TeamViewer).
- High empathy, strong service orientation, and a structured, conscientious work style within a team.
- Very good German language skills in speaking and writing.
Skills
- Customer service
- Problem-solving
- Technical affinity
- Communication
- Documentation
- Process optimization
Location
- Germany-wide remote
- Berlin
- Frankfurt
- Hamburg
- International remote
Work Type
- Home office
- Hybrid
Experience Level
- Entry-level
- Mid-level
Education Level
- Vocational training
Salary/Compensations
- Competitive salary
Benefits
- Intensive onboarding and mentoring
- Continuous support from experienced colleagues and team leadership
- Opportunity to make a real impact in healthcare
- Flexibility to work from home or office spaces
- Professional development opportunities
- Regular feedback and open exchange
- Language courses in German & English
- Access to ETERNO Spaces for quick doctor appointments & health check-ups
- JobRad leasing (tax-subsidized and environmentally friendly)
- Company pension plan with 20% contribution
- Monthly budget for benefits (e.g., Urban Sports Club, vouchers, public transport)
- Attractive corporate benefits
- Refer-a-friend bonus
- Team events and social gatherings
About the Company
- ETERNO is shaping the future of outpatient care with its software.
- We are committed to creating a diverse and inclusive environment.
- We reject all forms of discrimination.
Equal Opportunity
- ETERNO promotes equal opportunity and diversity.
- We are committed to creating a diverse and inclusive environment for everyone.
- We reject any form of discrimination based on ethnicity, color, disability, religion, marital status, age, national origin, ancestry, health status, pregnancy, gender, sexual orientation, gender identity, or other personal characteristics.
- If you require adjustments in the application process, please contact careers@eterno.health in advance. We are happy to support you.