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About the Role
We are seeking an experienced Senior People Operations Specialist to support managers and foster a high-performance culture within a mission-driven health tech company. This is a hands-on role focused on enabling the team to excel in tackling obesity and type 2 diabetes.
Responsibilities
- Help managers drive a high-performance culture with empathy and compassion.
- Train and coach managers in people best practices.
- Advise managers on people situations, ensuring early, fair, and confident action.
- Lead on culture initiatives, including quarterly events and away days.
- Maintain accurate, practical, and legally sound people policies, adapting to UK employment law changes.
- Support performance review and calibration cycles to ensure fairness and consistency.
- Ensure people practices are compliant and audit-ready.
- Contribute to wider People team projects, including business continuity, hiring, compliance, and engagement.
Requirements
- Proven experience as a trusted people partner advising managers on performance and people matters with fairness and sound judgment.
- Strong working knowledge of UK employment law, including ERA 2025 changes.
- Experience running performance processes (review cycles, calibration, progression frameworks) using people data.
- Experience supporting reward and pay processes, including pay reviews and benchmarking.
- Experience designing and delivering manager training that builds leadership skills and confidence.
- Ability to view the entire employee lifecycle as a connected system and identify areas for improvement.
- Ability to handle sensitive information with absolute discretion and empathy.
- Excellent written and verbal communication skills.
- CIPD Level 5 or above, or equivalent experience.
Skills
- People Operations
- UK Employment Law
- Performance Management
- Reward and Pay Processes
- Manager Training
- Employee Lifecycle Management
- Communication
- Empathy
- Discretion
- Fairness
- Organization
- Attention to Detail
Location
- West London (Hybrid)
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Education Level
- CIPD Level 5 or equivalent
Salary/Compensations
- Competitive market salary
Benefits
- Awards/bonuses
- 25 days of holiday plus national holidays
- Flexible working hours
- Autonomy over workload
- Private medical insurance (after first year)
- £200/year budget for professional development
- Additional budget for role-specific training
- Quarterly company meetups and socials
- Option to join Salary Sacrifice scheme
- Option to join Cycle to Work scheme
About the Company
- Second Nature is a mission-driven health tech company focused on eradicating the global epidemic of chronic lifestyle diseases like obesity and type 2 diabetes.
- Our digital habit change program uses behavioral science and technology to help people improve their lifestyle.
- We have positively impacted over 250,000 people.
- We are rated 'Excellent' by over 7,000 members on Trustpilot.
- We are commissioned by the NHS and Vitality Health.
- We are a leading B2C provider of GLP-1 medication-assisted weight loss programs.
- Our team members stay with us for an average of 4.3 years.
- Working here offers the chance to see the impact on improving lives and tackling major health epidemics daily.