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About the Role

The Social Services Supervisor oversees a team of Case Managers, ensuring they provide necessary support and resources to promote self-sufficiency and independent living skills for families with children in temporary shelter, adhering to CRF, DHS, and OTDA standards.

Responsibilities

• Ensure client documentation folders in CARES are completed immediately upon client arrival.
• Provide field orientation and on-the-job training to Case Managers.
• Create and execute plans for meeting contracted Independent Living Program (ILP) completion and placement goals.
• Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks within prescribed timeframes.
• Ensure Case Managers provide consistent services in accordance with CRF, DHS, and OTDA policies and procedures.
• Monitor Case Managers' work activities via CARES reviews, physical chart reviews, and spreadsheets.
• Conduct individual and group supervisions with Case Managers, providing documented feedback on performance.
• Conduct performance evaluations of Case Managers per CRF, DHS, and OTDA policies.
• Collaborate with the Social Services team to develop service plans addressing clients' needs in housing, substance abuse, mental health, and employment.
• Meet with Senior Management for individual and group supervision.
• Assist families in identifying appropriate housing resources and the application process.
• Monitor demographic reports to guide Case Managers and ensure program compliance.
• Attend and moderate Case Conferences with Case Managers and clients.
• Establish linkages with community service providers for housing, health, and social services.
• Assist in the facilitation of intake, discharge, transfers, and placement into permanency.
• Complete ILPs and other Case Management related tasks.
• Generate and distribute reports, including exit and quarterly projections, and case summaries.
• Support the acquisition of housing vouchers and placements.
• Deliver crisis management and intervention services to clients.
• Support efforts to place families into permanent housing.

Requirements

• Bachelor’s degree in Social Work required.
• At least two (2) years of experience in a related field; experience with multi-problem families is desirable.
• Bilingual in Spanish.
• Demonstrated knowledge of and proficiency in CARES.
• Demonstrated experience working in a shelter setting and/or with high-risk families, including those with documented histories of mental health, substance abuse, Domestic Violence, child abuse/neglect.
• Ability to work effectively with a wide range of community-based providers.
• Working knowledge of Case Management theories and approaches.
• Knowledge of community health services, social service support agencies, and networks.
• Familiarity with DHS/OTDA social service documentation policies and procedures.
• Critical thinking, analytical, and problem-solving skills, as well as resourcefulness.
• Demonstrated ability to be flexible and work independently as well as with a team.
• Familiarity with housing vouchers (e.g., Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS).
• Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations.
• Ability to assess needs and assist residents in developing housing plans for self-sufficiency and permanent housing.
• Excellent analytical, evaluative, and human service management skills.
• Strong organizational and leadership skills.
• Supervisory experience with a team-oriented approach.
• Must possess initiative and the ability to work well under pressure.
• Ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
• Must be adept and comfortable with crisis management.
• Excellent oral and written communication skills coupled with strong interpersonal skills.
• Ability to think and act calmly in emergency situations.
• Attention to detail and problem-solving skills.
• Excellent time management skills with the ability to prioritize assignments.
• Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.
• May be required to work long hours and a varied schedule.
• May be required to travel throughout various locations in the New York City area.
• May be required to lift and move objects weighing up to 30 pounds several times a week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• CARES proficiency
• Case Management theories and approaches
• Community health services knowledge
• Social service support agencies and networks knowledge
• DHS/OTDA social service documentation policies and procedures
• Critical thinking
• Analytical skills
• Problem-solving skills
• Resourcefulness
• Flexibility
• Teamwork
• Independent work
• Housing voucher knowledge (Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS)
• SOI (Source of Income Discrimination) knowledge
• Human Rights Law regulations knowledge
• Needs assessment
• Housing plan development
• Human service management
• Organizational skills
• Leadership skills
• Supervisory skills
• Initiative
• Working under pressure
• Crisis management
• Oral communication
• Written communication
• Interpersonal skills
• Calmness in emergency situations
• Attention to detail
• Time management
• Prioritization
• MS Office proficiency
• Outlook proficiency
• Excel proficiency
• PowerPoint proficiency
• Adobe proficiency

Location

• New York City area

Work Type

• Full-time
• Onsite

Experience Level

• 2 years of experience in a related field
• Supervisory experience

Education Level

• Bachelor’s degree in Social Work

About the Company

• Children’s Rescue Fund is an Equal Opportunity Employer.

Equal Opportunity

• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.