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About the Role

RH Outlets offer an elevated luxury value experience in home furnishings. This role leads a high-energy, results-driven sales team to deliver unexpected and extraordinary customer experiences, driving sales excellence, fostering brand loyalty, and cultivating world-class customer relationships. The ideal candidate is a passionate leader who educates, motivates, and empowers their team to exceed goals while embodying the RH brand.

Responsibilities

Drive sales performance by setting clear goals, monitoring key performance indicators, and implementing strategies to exceed revenue and margin targets.
Ensure all Team Members are trained in product knowledge, selling techniques, and company policies to deliver an extraordinary customer experience.
Implement ticketing, price changes, and scheduled markdowns in alignment with company standards and timelines.
Build and maintain client outreach lists to foster relationships and drive repeat business.
Maintain elevated brand standards in all aspects of merchandise presentation, store appearance, and customer interactions.
Partner with cross-functional teams to ensure seamless coordination of sales, operations, and customer service initiatives.
Uphold operational excellence by ensuring compliance with safety, inventory, and visual merchandising standards.

Requirements

2+ years of leadership experience in retail, preferably in home furnishings.
Demonstrated history of exceeding sales targets through exceptional leadership, strategic execution, and customer engagement.
Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
Flexibility to work a dynamic schedule across all operational hours.
Lift and move items up to 50 lbs, using proper equipment and safety techniques.
Maneuver throughout the sales floor and stockroom.
Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.

Skills

Sales leadership
Customer engagement
Product knowledge
Selling techniques
Client outreach
Merchandise presentation
Store appearance
Customer interactions
Sales coordination
Operations coordination
Customer service coordination
Safety compliance
Inventory management
Visual merchandising

Location

North America
Europe

Work Type

Full-time

Experience Level

2+ years of leadership experience

About the Company

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space.
With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value.
Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

Equal Opportunity

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.